People Operations Generalist

Job Description:

About Carrot:

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role:

We're seeking a passionate People Operations Generalist to join our growing team and shape the future of our employee experience. This is more than just an HR role; it's a chance to build strong relationships, optimize systems, and develop meaningful processes.

You'll be a strategic partner across the organization, using your HR expertise to manage everything from compliance and benefits administration to data analysis. Are you a data whiz with a knack for problem-solving? Do you thrive in a fast-paced environment and love creating impactful processes? If you said YES (and maybe know your way around advanced Excel functions like VLOOKUP), we want to hear from you!

Responsibilities:

• Own and manage our HRIS (ADP Workforce Now), ensuring data integrity, system optimization, and troubleshooting as needed
• Develop and maintain custom reports, dashboards, and data analyses to support People metrics and company-wide reporting needs
• Manipulate and analyze data in Excel (VLOOKUPs, pivot tables, formulas, etc.) for compensation, benefits, headcount, and compliance reporting
• Partner with Finance, payroll and other stakeholders to ensure alignment between People data and business processes.
• Support administration of employee benefits programs, including enrollments, life events, audits, and compliance reporting
• Assist in compensation processes such as benchmarking, data analysis, and pay equity reviews
• Support People-related projects, including process improvements, compliance audits, and implementation of new tools or systems
• Maintain and enhance process documentation and SOPs to ensure scalable People Operations infrastructure
• Ensure compliance with federal, state, and local employment regulations, and support audits as needed
• Collaborate cross-functionally with Recruiting, IT, Finance and other departments to deliver a seamless employee experience

The Team:

You will report to the Sr. Manager, People Operations and partner with the collective People team on the full spectrum of HR responsibilities, including but not limited to HRIS system management, compliance, benefits administration, payroll operations and data analysis.

Minimum Qualifications:

• 3–5+ years of experience in People Operations, HR, or a related field, with a strong technical focus
• Experience supporting benefits administration, payroll operations, and compensation processes
• Hands-on experience with ADP Workforce Now (preferred) or similar HRIS platforms
• Advanced Excel skills (VLOOKUPs, pivot tables, nested formulas, data validation, etc.)
• Proven ability to analyze complex data and translate insights into action
• Strong project management skills; PMP certification is a plus
• Excellent attention to detail, organizational skills, and a process-oriented mindset
• Clear communicator with the ability to influence and build trust across stakeholders
• Passion for building scalable, compliant, and employee-friendly People processes

Nice to Have:

• Experience with other systems like Tilt or Pave
• Experience working in a fast-paced, high-growth startup environment
• Knowledge of employment law and compliance best practices across multiple states

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $96,000.00 - $105,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice:
Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.