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$16.21/hr

PBX Operator - MGM Grand Detroit

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Part-time On-site 6d ago

Location:

Detroit, MI, US

Company:

MGM Resorts International is known for delivering unique resort experiences with exceptional service and hospitality.

Summary:

As a PBX Communication Operator, you will ensure excellent guest experiences through effective communication and service. Candidates should possess customer service skills, basic Microsoft Office knowledge, and the ability to work flexible hours.

Requirements:

Hard Skills: Microsoft Office, guest service, hospitality, organizational skills, attention to detail

Job Description:

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The SHOW comes alive at MGM Resorts International. As a PBX Communication Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. By understanding the guests’ unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE: $16.21

THE DAY-TO-DAY:

  • Answers incoming telephone calls, connects calls to appropriate departments and hotel guests

  • Transfers incoming calls to appropriate staff on mobile units when approved

  • Logs and reports all telephone troubles and handles emergency repairs calls when necessary

  • Dispatches service requests as needed

  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
     

THE IDEAL CANDIDATE:

  • Basic knowledge of Microsoft Office to include Word, Excel, Outlook

  • Excellent guest service and hospitality skills

  • Self-motivated with excellent organizational skills and attention to detail.

  • Ability to work a flexible schedule including different shifts, weekends, and holidays.

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally

  • Health & Income Protection Benefits (For eligible employees)

  • Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

  • Free meals in our employee dining room

  • Free parking

  • Various programs and networking opportunities to help you get promoted

  • Volunteer opportunities to give back to the community

  • Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162