Payments Coach (Internal Employees Only)

Job Description:

Americor is hiring a Payments Coach to help train, coach, mentor, and encourage team members to ensure production and quality goals are met at the team and individual levels. The Payments Coach will oversee daily operations, manage escalated situations, and foster a positive and motivating team environment.

Compensation: $21.50 per hour

Work Location: Remote

About Us:

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. Recognized as a ‘Top Place to Work’ and ‘Best Company’ for our outstanding service and commitment to excellence.

Responsibilities:

• Encourage and motivate team members.
• Reliable, punctual, tactful, considerate of others, and practices open communication.
• Identify training opportunities, assist leadership with team member and new hire training, and continuing education for existing representatives.
• Handle escalation issues and review team’s work for quality and guideline compliance.
• Help facilitate team meetings to update members on best practices and continuing expectations.
• Maintain professional relationships with internal departments.
• Analyze the needs of the team to develop tools and reports.
• Help implement and enforce policies/procedures set forth by Management.

Requirements:

• Debt settlement experience is required.
• Must be an Americor employee. Your resume must reflect your current position at Americor.
• Detailed knowledge of creditor guidelines, processes, and payments.
• Ability to review daily workflow and identify trends that may affect the business.
• Strong work ethic, flexible, and adaptable with a positive attitude and a willingness to go above and beyond to get the job done.
• Ability to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion.
• Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines.
• Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, and quick and efficient typing skills.
• Great attention to detail, with the ability to properly apply policies and procedures to various situations.

Education:

• High School Diploma or equivalent required

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.