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Patient Services Associate

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Full-time Remote 17d ago

Location:

Florida, FL, US

Company:

Akumin provides comprehensive radiology and oncology services focusing on patient care across the country.

Summary:

The Patient Services Associate I handles incoming and outgoing calls for scheduling Radiology appointments, ensuring customer satisfaction. Candidates require a high school diploma and relevant experience in a medical environment.

Requirements:

Credentials: High School Diploma or equivalent

Experience: 6 months+ of medical or related training and/or experience

Job Description:

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs.  Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service.

Specific duties include, but are not limited to:

  • Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.

  • Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.

  • Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.

  • Enters all information into the applicable computer system in accordance with documented work processes.

  • Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.

  • Completes any additional job duties as assigned

Position Requirements:

  • High School Diploma or equivalent experience required.

  • 6 months+ of medical or related training and/or experience

  • Computer literacy and experience with general office equipment required.

  • Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers

  • Excellent interpersonal and customer service skills.

Physical Requirements:

Standard office environment.

More than 50% of the time:

  • Sit, stand, and walk.

  • Repetitive movement of hands, arms and legs.

  • See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

  • Stoop, kneel or crawl.

  • Climb and balance.

  • Carry and lift 10-20 pounds