PATIENT FINANCIAL COUNSELOR

Job Description:

Mountain View Hospital is looking for a Patient Financial Counselor to join our team!

JOB SUMMARY:       

Create and work medical accounts to prepare for surgery, emergency visits, pain management or in-patient admission. Work with doctor offices to obtain any patient information for the surgery/services. Contact insurance via phone and/or web to review patient benefits and calculate patient estimate portion based on benefits. Contact insurance to notify of in-patient notification. Working with several different departments directly to make sure the patient’s care is the priority.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Establishes rapport with physicians’ offices to facilitate financial status prior to services.
2. Meets with patients before admission.
3. Meet with patients to discuss all aspects of their upcoming bill/benefits.
4. Contacts private pay patients scheduled for surgery prior to admission, as instructed by PFC, to find out payer source, cancels admissions if patient has no ability to pay or post-pones surgery until resources can be found.
5. Verifies demographic information and payment source upon pre-admission.
6. Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment.
7. Follows through with assistance until the applications are approved or denied.
8. Handles referrals from Admissions if there is a problem with insurance.
9. Works directly with Billing Office in collections.
10. Contacts insured patient to review benefits and payment options.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification:  AA or equivalent from two year college or technical school would be helpful.

Experience:  Two years of medical staff office work can be substituted for education requirement.

Equipment/Technology:  Strong computer skills a must.

Language/Communication: Strong communication skills needed. 

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concept: of basic algebra and geometry.

Mental Capabilities:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Interpersonal:  Ability to work well with others.