Patient Enrollment Coordinator (Remote)
Apply NowLocation:
Lake City, FL, US
Company:
M3 Wake Research, an M3USA Company, is one of the largest independent multi-site clinical research companies in the US, with a focus on regulatory compliance.
Summary:
The Patient Enrollment Coordinator will manage the enrollment of study participants for clinical trials while ensuring compliance with regulations. Applicants should have at least one year of customer service experience and a high school diploma, with preference for candidates with medical or clinical research backgrounds.
Requirements:
Credentials: high school diploma (or equivalent), professional medical certification, associates degree, bachelor’s degree
Experience: At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience, Previous experience as a medical assistant, nurse or EMT (strongly preferred), Prior clinical research, healthcare, or medical terminology experience (preferred)
Job Description:
Job Description
The Patient Enrollment Coordinator position is an entry level position within the Patient Enrollment Department at Wake Research and enjoys significant opportunities for career development and growth. This position is 100% on-site. The ideal candidate is a highly engaged professional with a positive attitude and growth mindset, who is looking for a long-term career in patient enrollment/study participant recruitment and/or clinical research.
The Patient Enrollment Coordinator has primary responsibility and accountability for the timely enrollment of patients/study participants for all clinical research studies at their assigned site.
Essential Duties and Responsibilities:
- Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts.
- Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
- Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc.
- Consistently provide outstanding customer service with every patient interaction.
- In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary.
- Schedule onsite screening visits for eligible patients within established scheduling guidelines.
- Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
- Track information and report data such as call outcomes, limiting factors, etc.; as directed.
- Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed.
- Maintain compliance with all standardized patient enrollment processes and procedures.
- Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions.
