Patient Care Navigator (US-based Healthcare Company)
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Pearl Talent works with top talent globally, connecting them with outstanding startups in the US and EU, backed by major investors.
Summary:
The Patient Care Navigator will guide patients through complex healthcare journeys, coordinating care and addressing inquiries. Requires 2+ years of relevant experience and excellent communication skills.
Requirements:
Technology: Calendly, RingCentral
Hard Skills: Proficiency in Google Suite, Proficiency in CRM or case management tools
Experience: 2+ years of experience in customer service, healthcare support, or care navigation roles
Job Description:
Patient Care Navigator (US-based Healthcare Company)
Role: Patient Care Navigator
Work Arrangement: Fully remote, overlapping EST working hours
Job Type: Independent Contractor, Full-time
Work Schedule: 40 hours per week, Monday to Friday, 11:00 AM - 8:00 PM EST
Core Responsibilities:
1. Patient Support & Coordination
- Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
2. Care Navigation & Education
- Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Educate patients on available services, preventative care, and next steps.
- Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
3. Emotional Support & Advocacy
- Provide compassionate listening and emotional support to patients managing complex medical issues.
- Address concerns empathetically and advocate for patients’ needs throughout their healthcare journey.
4. Data & Documentation
- Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
- Track and report patient outcomes to identify opportunities for workflow improvements.
5. Process Improvement & Collaboration
- Provide feedback to internal teams on patient needs and operational enhancements.
- Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
