Patient Appointment Scheduler- remote work option available

Job Description:

Requisition Number: 152511 
Employment Status: Full time
Shift: Day/Evening
Shift Details: Hours and days may vary

How You’ll Help Transform Healthcare:

Candidate must live within 2 hours or 120 miles of Roanoke, VA.  

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia.  Receives inbound calls and places outbound calls in a high call volume environment.  Critical thinking skills required. Excellent customer service is needed. Bilingual is a plus. 

What We Require:

Education:  High school diploma or equivalent required.  Associates Degree or continued administrative education preferred.

Experience:  Three years experience in a customer service or call center  position, preferably in a healthcare.

Other Minimum Qualifications:  Must be customer driven.  Minimum typing speed of 35 words per minute.  Ability to work with diverse groups under stressful conditions.  Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential.  Knowledge of medical terminology and Microsoft software applications preferred.  Bilingual preferred.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Recruiter: EVA L LIPSCOMB 
Recruiter Phone:  
Recruiter Email: ELLipscomb@carilionclinic.org 

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Nearest Major Market: Roanoke

Job Segment: Clerical, ICU, NICU, Pediatric, Scheduler, Administrative, Healthcare