• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Side Hustles

Side Hustles

Side Hustles For All

  • Best Side Hustles
    • All Side Hustle Ideas The best ideas for earning money on the side today.
      • Writing & Editing
        • Make money writing
        • Make money blogging
        • Become a freelance writer
      • Educational Work
        • Find online tutoring jobs
        • Become a substitute teacher
        • Become an ESL teacher
      • Office & Clerical Work
        • Become a virtual assistant
        • Become a transcriptionist
        • 7 Places to Find Remote Data Entry Jobs You Can Do from Home
      • Caregiving & Domestic Work
        • How to Become a Babysitter with No Experience
      • Dog Walking & Pet Sitting
        • 7 Best Dog Walking Apps for Making Money
        • How to Become a Dog Walker
        • 9 Best Apps for Pet Sitters in 2025
      • Rideshare & Delivery
        • How to Meet Uber’s Requirements and Sign Up as a Driver in 11 Steps
        • How to Become an Uber Eats Delivery Driver
        • How to Make More Money Driving for Uber and Lyft
    • Best Side Hustle Apps The best apps to download and start earning quickly.
      • Writing & Editing
        • ClearVoice Review
        • WriterAccess Review
        • Zerys Review
      • Rideshare & Delivery
        • Uber (Driver) Review
        • Lyft Review
        • Uber Eats Review
      • Caregiving & Babysitting
        • UrbanSitter Review
        • Bambino App Review
        • Sittercity Review
      • Education & Tutoring
        • Cambly Tutor Review
        • Outschool Review
        • Udemy Review
      • Dog Walking & Pet Sitting
        • Rover App Review
        • Wag! App Review
        • Care.com Review
      • Microtasking / Survey Taking
        • InboxDollars Review
        • Swagbucks Review
        • MyPoints Review
    • For Your Lifestyle No matter who you are, there’s a perfect side hustle for you.
      • Life Situation
        • I’m a woman
        • I’m a man
        • We’re a couple
        • I’m disabled
        • I’m introverted
        • I’m unique!
        • I’m a formerly incarcerated person
        • I’m a stay-at-home mom
        • I’m pregnant
        • I’m a single mom
      • Age Group
        • Teens
        • College Students
        • Age 50+
        • Seniors
      • Skills & Interests
        • Get Paid to Do Nothing
        • Get Paid to Lose Weight
        • Get Paid to Play Games
        • Get Paid to Read
        • Get Paid to Sleep
        • Get Paid to Travel
    • For Your Profession Find a side hustle related to your profession.
      • Profession (A-B)
        • Accountants
        • Actors
        • Artists & Creatives
      • Profession (C-F)
        • Chefs
        • Engineers
        • Finance Professionals
      • Profession (G-N)
        • Graduate Students
        • Lawyers
        • Librarians
        • Musicians
        • Nurses
      • Profession (O-Q)
        • Pastors
        • Pharmacists
        • Physicians
        • Pilots
        • Project Managers
      • Profession (R-Z)
        • Real Estate Agents
        • Scientists
        • Social Workers
        • Software Engineers
        • Teachers
  • Learn to Hustle
    • Find Your Hustle
      • Side Hustle Basics
        • How to Start a Successful Photography Side Hustle
        • How to Become a Virtual Assistant
        • View All
      • Find a Job
        • 7 Places to Find Remote Data Entry Jobs You Can Do from Home
        • How to Get Paid for Proofreading & Find Online Jobs
        • How to Teach English Online: 12 Best Online English Teaching Platforms
        • View All
      • App Reviews
        • Swagbucks Review: Is It Worth Trying?
        • Branded Surveys Review: Is It Worth Trying?
        • Uber Eats Review: Is Delivering for Uber Eats Worth It in 2025?
    • Boost Your Hustle
      • Maximize Earnings
        • 10 Ways to Make Money as a Photographer
        • How to Make More Money Driving for Uber and Lyft
        • 7 Best Ways to Make Money Writing
        • View All
      • Manage Your Money
        • 8 Tips on How to Afford Living Alone
        • How Much Money Do You Need to Invest in Stocks?
        • View All
  • Side Hustle Job Board
    • Side Hustle Jobs
      • By Work Environment
        • Remote Side Hustle Jobs
        • Hybrid Remote Side Hustle Jobs
        • On-Site Side Hustle Jobs
      • By Work Schedule
        • Part-Time Jobs
        • Per-diem Jobs
        • Freelance Jobs
        • Contract Jobs
        • Temporary Jobs
        • Internship Jobs
  • Side Hustle Quiz

Home Side Hustle Jobs Passenger Service Agent

$21.00

Passenger Service Agent

Apply Now
Part-time On-site 14d ago

Location:

Portland, OR, US

Company:

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to over 100 airlines across North America.

Summary:

As a Passenger Service Agent, you will provide excellent customer service at check-in, boarding gates, and arrivals, ensuring travelers are well-informed. Applicants should be at least 18 years old and possess a high school diploma or equivalent work experience.

Requirements:

Credentials: high-school diploma, GED

Experience: One+ year of relevant experience (preferred), Airline experience (preferred), Previous face-to-face customer service experience (a plus)

Job Description:

Job Description:

0300am start time including weekends.

Job Description:

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

  • Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
  • Always ensure safety and security is never compromised.
  • Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
  • Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
  • Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
  • Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers’ reservations, standbys, and their luggage.
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
  • Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:

  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to stand for extended periods of time.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities:

Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. 

Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.

Computer skills: Passenger Service agents are required to use computer systems daily.

Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.

Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.

Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.

Qualifications:

  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete SIDA training to obtain airport authority identification security.
  • Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Apply Now

Footer

sidehustles.com
Facebook Twitter Instagram LinkedIn Reddit TikTok YouTube

Your Side Hustle Story

  • Side Hustle Basics
  • Side Hustle Job Board (Remote & Part-Time Jobs)
  • App Reviews
  • Find a Job
  • Manage Your Money
  • The Gig Apple: News & Events

Company

  • About Us
  • Contact Us
  • Become a Contributor
  • Advertising & Sponsorships
  • Partner With Us
  • Editorial Guidelines

Side Hustles © All rights reserved

  • Privacy Policy
  • Terms of Service

Sign In to Your Account

Your comment will be approved faster if you sign up or create an account. We value real reviews from real people.

Create Your Account

We will never, ever spam you.

By signing up, you indicate that you have read and agree to our Terms of Service and Privacy Policy.

Forgot Password

New Password