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$18.00 - $23.00/hr

Partner Relations Advisor I

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Full-time Remote 9d ago

Location:

US

Company:

North is a payment solutions company committed to providing customized credit card processing and merchant services for businesses.

Summary:

The Partner Relations Advisor I role involves handling inbound customer inquiries, providing support and resolving issues for sales partners and merchants. Candidates need a high school diploma and one year of customer service experience with strong communication skills.

Requirements:

Experience: at least one-year prior customer service experience

Job Description:

Job Summary:
Answer all in-bound calls and email for non-assigned sales partners and merchants, provide account support, and resolve issues as necessary.  Places outbound calls to follow up on resolved issues and announce promotions and contests.

What you'll do:

  • Respond to phone and email requests from unassigned lower-producing / inactive sales partners in accordance with department service level agreements.  Average at least five hours per day handling sales partner support queues.
  • Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
  • Provides direction and guidance answering questions about information in systems and products such as Agent Info Center, ELAP/SE/MyResource Portal, Portfolio, etc.
  • Submits and follows up on TMS (ticket management system) tickets to resolve issues with merchant accounts such as bank account changes, credits, debits, risk hold information, ticket adjustments / parameters, and pricing updates.
  • Collaborate with other departments via phone, email, or in-person to discuss and resolve partner issues and assist with onboarding new merchants.
  • Investigate and determine root cause of issues and suggest solutions for improvement to management.

What we need from you:

  • High school diploma and at least one-year prior customer service experience
  • Excellent customer service skills and professional manner
  • Excellent oral and written communication skills
  • Exceptional organizational skills and strong attention detail
  • Experience with Microsoft Office and email
  • Ability to learn and understand company systems and products

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

  • Medical, Dental, & Vision Coverage

  • PTO: Vacation, Sick, Holidays

  • Birthday Holiday

  • Education Assistance

  • 401(k) + Match

  • Mental Health Support & Well-Being Program

  • Company-funded Lifestyle Spending Account

Salary Range: $18.00 - $23.00 per hour

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.