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Part-Time Member Service Representative

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Part-time Remote 43d ago

Location:

Bastrop, TX, US

Company:

Bluebonnet Electric Cooperative Inc. is committed to providing reliable electricity and excellent member service in Central Texas.

Summary:

In this role, the applicant will assist members with billing inquiries, update information, and ensure excellent service while adhering to safety procedures. A high school diploma and a valid Texas driver's license are required, along with proficiency in MS Office applications and the ability to manage multiple responsibilities effectively.

Requirements:

Hard Skills: Excel, Outlook, Word

Credentials: high-school diploma or equivalent

Job Description:

Essential Duties and Responsibilities:

  • Update member contact information in applicable systems
  • Assist members with billing inquiries and transactions
  • Provide excellent member service while interacting with the member.
  • Ensure all safety procedures and rules are followed.
  • Must be able to appropriately handle confidential information and act within the practices established by the Bluebonnet RedFlag policy.

Education and Experience:

  • High school diploma or equivalent.

Licensing and Certification:

  • Valid Texas driver's license.
  • Certification in First Aid, CPR and AED

Knowledge, Skills and Abilities:

  • Ability to navigate through multiple computer screens and applications with speed and accuracy.
  • Proficient in Excel, Outlook and Word.
  • Must have the ability to use basic office equipment.
  • Must be dependable and prompt at all times.
  • Effective verbal and written skills.
  • Must possess excellent member service experience and skills, with a desire to serve our members and internal personnel in a positive manner.
  • Must possess the ability to organize, plan and prioritize multiple responsibilities with minimal supervision.
  • Must possess excellent keyboarding, writing and grammar skills for correspondence to the members and internal personnel.
  • Bilingual (Spanish) preferred.

Work Environment:

  • Hours are consistent with but not limited to normal business operations.
  • May require working flexible hours, with varying daytime and evening shifts
  • Mainly required to work remote
  • Repetitive duties will be required throughout the day.

This is a part-time position working 15-20 hours per week, not to exceed 29 hours per week and 1000 hours per year.

Bluebonnet Electric Cooperative, Inc. is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and protected veterans.