Part-Time Customer Service Administrator

Job Description:

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Part-Time Customer Service Administrator

Richemont | Fort Worth, TX

Role Overview

We are seeking a detail-oriented and reliable Part-Time Customer service administrator. The candidate will be primarily responsible for administrative production tasks within the customer service processes framework for after-sales services.  The candidate will need to be able to support with administrative tasks in multiple departments including but not limited to Final Control, Receiving/Unpacking/Shipping, and Accessories. This position reports to the CS Administration Supervisor.

Responsibilities

Shipping and Receiving:

• Process spare parts/stock reception, packing and unpacking local & international shipments, intercompany transfers, stock postings, and any other processing necessary for Maisons and products to meet departmental and interdepartmental production goals.
• Receive and open parcels from carriers in accordance with strict security guidelines.
• Quality Control and Repair Orders:
• Perform inspection of repaired goods in alignment with company quality standards.
• Process the final completion of repair orders to include invoicing and payment.
• Registration:
• Perform registration of repaired goods in alignment with company quality standards.
• Audit the registration already created in flow, participate in continuous improvement of the team
• Additional Tasks:
• Assist other cross-functional departments with projects or tasks based on business needs.
• Perform all additional tasks required in the admin function.

Qualifications:

Education:

• High school diploma required.
• Currently enrolled in college or university.

Experience:

• Some experience in a production-based environment is a plus.
• Previous experience with SAP is a plus.

Technical Skills / Abilities:

• Ability to safely handle and operate box cutters, tape machines, tape guns, and air film machines (training will be provided).
• Good computer skills, including proficiency in Microsoft Office Suite. Familiarity with SAP/Oracle is a plus.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Ability to handle multiple tasks.
• Proactive attitude and willingness to learn.
• Good analytical, organizational, and interpersonal communication skills.
• Understanding of client service needs and priorities (internal and external).
• Must be able to work on-site in Ft. Worth, TX (this is not a remote position).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!