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PART-TIME Bilingual CSR (4-8pm Wed & Fri)

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Part-time Remote 42d ago

Location:

Dublin, OH, US

Company:

T-Cetra LLC specializes in innovative enterprise software solutions, including payment processing and mobile app development.

Summary:

The Bilingual Customer Service Representative will provide technical assistance and respond to merchant inquiries in English and Spanish. Applicants need to be fluent in both languages and possess strong technical and communication skills.

Requirements:

Hard Skills: Bilingual in English and Spanish, Technical and computer skills, Ability to multi-task, Customer service orientation

Credentials: High School Diploma

Job Description:

PART-TIME BILINGUAL CSR

Shift: 4 - 8pm on Wed & Fri

Location: Remote with initial training in Dublin, Ohio

Part-time, Hourly

Department: OPS

Reports to: Customer Service Manager

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!

We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. This is a weekend part-time role, 4pm-8pm on Wed. & Fri.

Respond to Customer calls in both English and Spanish languages and help with issues related to:

  • Activation of SIM cards
  • Complete port-in activations
  • Explaining activation issues, transactions, and terms
  • Contact carriers to resolve activation issues or verify activations
  • Develop and maintain a good relationship with merchants, Master Agents, and Employees
  • All other duties as assigned