Operations Support Specialist
Apply NowLocation:
Cincinnati, OH, US
Company:
Tracker Products is a Christian-owned company committed to integrity and innovation, developing cloud-based evidence management software for law enforcement agencies.
Summary:
The Operations Support Specialist will ensure smooth operational and people-focused functions within the company. Applicants should have 2+ years of relevant experience and strong organizational skills.
Requirements:
Hard Skills: Strong organizational skills and attention to detail, Proficiency with CRM tools and productivity software (e.g., Google Workspace, Microsoft Office), Excellent written and verbal communication skills, Ability to handle sensitive information with discretion
Experience: 2+ years in an administrative, HR, or operations support role
Job Description:
The Operations Support Specialist plays a critical support role in ensuring the smooth running of both operational and people-focused functions. This position is responsible for maintaining vendor and tax documentation, coordinating hardware procurement, supporting hiring and onboarding logistics, and managing employee benefits updates. As part of a small, dynamic team in a growing SaaS company, this role is ideal for a resourceful and detail-oriented professional who thrives on variety and collaboration.
The ideal candidate is someone with business administration/operations experience looking for a part-time, remote position 20-30 hours/week. This role is an internal support role assisting the operations team. Only candidates with proven experience will be considered. Candidate must be able to work a set schedule.
Duties and responsibilities of the Operations Support Specialist include, but are not limited to:
Operations Support
- Record and track hardware orders; confirm availability and place orders as needed
- Maintain accurate records in CRM including account and contact updates
- Answer incoming calls and route them appropriately
- Support vendor onboarding processes including W9 collection and supplier enrollment
- Maintain records for business licenses, registered agents, tax exemption certificates
- Manage sales tax filings and license renewals
- Source quotes for hardware and manage procurement for new and existing clients
- Coordinate with suppliers on product availability
- Assist Business Operations Coordinator with customer quotes, as needed
People & Talent Support
- Post job openings, screen candidate applications, and coordinate candidate pipeline
- Assist with onboarding activities for new hires in collaboration with relevant team members
- Support benefits administration, including open enrollment and mid-year changes
- Assist Business Operations Coordinator with scheduling, logistics, and planning for company meetings and events
General & Special Projects
- Partner with Director of Operations on special projects, as needed
- Collaborate with other operations team members to streamline processes and improve administrative efficiency
Qualifications of the Operations Support Specialist include, but are not limited to:
- 2+ years in an administrative, HR, or operations support role
- Strong organizational skills and attention to detail
- Proficiency with CRM tools and productivity software (e.g., Google Workspace, Microsoft Office)
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Self-starter with a flexible, can-do attitude
Preferred Qualifications
- Familiarity with HRIS or benefits administration systems
- Experience working in a small business or startup environment
- Exposure to sales tax and/or business license filings
