Operations Specialist

Description

Position Overview:

At Wider Circle, we believe in fostering a sense of community to improve the health and well-being of older adults and underserved populations. As an Operations Specialist, you will play a crucial role in supporting our mission of connection and empowerment. By embodying our "LOVE, LEARN, GROW" values, you will ensure seamless operations across our programs, both in-person and virtual, while promoting member engagement and supporting our dynamic field team.

Company Overview:

Wider Circle connects neighbors for better health. Our groundbreaking Connect for Life® program brings people together in meaningful ways—both in-person and online—for health, wellness, and social activities that improve mental and physical well-being. By fostering a web of trusted community circles, guided by local and culturally competent engagement specialists, we’re on a mission to create a better world for older adults and disadvantaged communities.

Responsibilities:

As an Operations Specialist at Wider Circle, you will help drive member participation and ensure the smooth execution of programs and logistics. Your role will require confidence, problem-solving abilities, and a passion for supporting our mission. Key responsibilities include:

• Member Support: Promote and encourage member activity and engagement, leveraging our LOVE for the community members to foster strong connections.
• Technical Support: Troubleshoot technical or system issues to assist the field team, demonstrating a hands-on approach to solving challenges.
• Data Management: Enter and manage member information across various platforms, ensuring registration and event scheduling accuracy.
• Scheduling & Logistics: Coordinate scheduling for Wider Circle events, assist with venue searching and planning, and provide logistical support to ensure every event runs smoothly.
• Operations Analysis: Conduct operational analysis to support our community engagement specialists and ensure the effectiveness of our programs.
• Membership Registration: Assist with member outreach and registration to encourage participation and enhance program engagement, contributing to GROWTH professionally and within the communities we serve.
• Quality Assurance: Monitor operational emails and resolve issues in real time, supporting the Wider Circle operations team with professionalism and efficiency.
• Collaboration: Work closely with other Operations team members to ensure seamless execution across all platforms and identify opportunities for improvement, demonstrating a commitment to continuous LEARNING.

Qualifications:

• Proven experience in an operations or administrative support role.
• Strong problem-solving and critical thinking skills.
• Ability to manage data entry and event coordination across multiple platforms.
• Excellent communication and interpersonal skills, with a focus on building relationships.
• A team player with a proactive and adaptable attitude.
• Commitment to Wider Circle’s mission of promoting health and well-being through community connections.

Requirements

• High School Diploma (some college or degree preferred).
• Bi-lingual (English/Spanish Preferred)
• Passion for serving others
• Experience in scheduling or booking appointment
• Experience in an administrative role
• Excel and Microsoft office experience required
• Google Suites experience preferred
• Ability to drive critical, participant-led dialogs about learning materials
• Excellent verbal and written communication skills
• Respectful, astute, and accommodating
• Experience in the Healthcare field a plus
• Comfort with constituents remotely

Benefits

• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Tuition Reimbursement
• $17.50-$19.00

Join us at Wider Circle, where we live our values of LOVE, LEARN, and GROW every day while making the world a better place.

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.