Operations Coordinator

Job Description:

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Function and Responsibilities

The Operations job family leads all of the business operations within a branch location or multiple branch locations within a defined geography and/or product group. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. Positions in operations leadership are responsible for the day-to-day operations of the organization's branches, areas, and other geographic units and KOB groups.

Areas of Impact:

Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.

Problem solving:

Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and/or job process to solve a problem.

This role is approved to be fully remote and can be based anywhere in the United States. 

Job duties:

• Act within the scope of established objectives and policies to accomplish assigned goals
• Receive, sort, and distribute email communications received from customers and internal associates.
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products and services, and to provide sales support.
• Coordinating with sales teams by managing schedules and communicating relevant information daily.
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction.
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
• Participates in associate meetings and communicates any concerns to management.

Qualifications and requirements:

• Strong attention to detail and accuracy Self-motivated/goal oriented
• Ability to effectively multi-task
• Organization and time management skills
• Communicates well
• Knowledge Microsoft applications including but not limited to Excel, Outlook, and SharePoint
• Ability to handle stress Team player with good attitude
• Understands importance of customer service Willingness to help out in other areas, besides operations, when needed

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$15.00 - $20.63

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.