Onboarding Specialist

Job Description:

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Role

The Onboarding Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.

You're excited about this opportunity because you will...

Provide Proactive Outreach:

• Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
• Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support

Onboard:

• Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
• Provide ongoing support during the onboarding period to address any questions or concerns students may have
• Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
• Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need

Provide Student Support:

• Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
• Offer guidance on academic resources, and other support services available to students

Relationship Build:

• Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
• Foster a supportive and encouraging environment to increase student engagement and retention

Data Manage:

• Track and analyze student data to identify trends and at-risk populations
• Maintain accurate records of student interactions and outcomes in the CRM system

We're excited about you because...

• Bachelor’s Degree required
• You have strong analytical skills, with a data-driven approach to decision-making
• You have excellent interpersonal and communication skills
• You have a solution-oriented mindset with the ability to address challenges and optimize processes
• You are committed to the mission of Campus and passionate about making education accessible
• You have the ability to work independently and as part of a team

Nice to have: Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.

Location: Remote; Working hours: 10:00AM - 7:00PM PST

What you’ll get:

• A compensation package that includes a base salary ($47,000 - $56,000) + equity grant
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Take what you need PTO + paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.