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On-Site Service Representative Part Time 20hrs (CONCORD, CA)

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Part-time On-site 10d ago

Location:

Concord, CA, US

Company:

Grainger Businesses is a leading broad line distributor serving over 4.5 million customers worldwide with MRO products and solutions.

Summary:

In this part-time position, you will manage inventory and provide customer service at various locations in Concord, CA. Applicants need a high school diploma and three years of experience in a selling or service environment.

Requirements:

Credentials: High School Diploma or equivalent

Experience: 3 years' experience in selling or service environment

Job Description:

We're hiring a part-time 20-hour On-Site Service Representative for the Concord, CA. The routes will be in the Antioch/Concord/Vallejo/Fairfield areas.

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

  • 3 years' experience in selling or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60lbs and/ or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Handle different technical and operational issues.
  • Have and maintain a valid driver's license in State of residence.
  • Must carry required levels of automobile insurance.