MTM Pharmacist Independent Contractor (Massachusetts)

Job Description:

About the Company:

Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale.

Visit our website to learn more: www.customhealth.com

About the Job:

Custom Health is looking for a clinical pharmacist to join our team! In the MTM Pharmacist Independent Contractor role, pharmacists provide patient outreach and medication therapy management services to patients around the country. Join us and enjoy a 100% remote, flexible work opportunity that fits into your life as you see fit!

*** Applicants for this position must hold current pharmacist licensure in the state of Massachusetts. ***

In this role, the MTM Pharmacist Independent Contractor will:

• Outreach to patients – Make and receive phone calls with patients as an extension of a pharmacy, health plan, pharmacy benefits manager, or health system, many of whom may not have regular interaction with a pharmacist as part of their care team.
• Offer expert support and guidance – Engage with patients to provide defined clinical services such as comprehensive medication reviews (CMRs), targeted medication reviews (TMRs), medication reconciliation, and other clinical services. Answer all questions around specific issues around common medical needs (i.e. diabetes, asthma, smoking cessation, high blood pressure). Counsel and train patients on proper use of medical devices and supplies. Partner with healthcare professionals to review the quality and effectiveness of drugs, providing advice on usage and observed side effects. Provide communication to providers with appropriate targeted interventions.
• Assess medication therapy – Provide medication therapy management (MTM) services on behalf of contracted clients to assess the appropriateness of medication therapy, improve clinical outcomes, manage medication costs, and identify unnecessary medications or additional medication needs. Identify adherence concerns and provide solutions for patients to get the most from their medications.
• Document your efforts – Produce documentation of your clinical recommendations, responses to therapy, and patient care notes in a clear, concise, timely, professional manner.

Requirements

• Candidates for the MTM Pharmacist Independent Contractor role must have: the ability to speak with medical fluency in English. (required)
• Doctor of Pharmacy (PharmD) or BS in Pharmacy. (required).
• Active pharmacist license in the state of Massachusetts. (required)
• Excellent communication, listening, and interpersonal skills with the ability to develop patient rapport (specifically with elderly population) quickly and effectively.
• The ability to thrive working independently as well as in collaboration with a virtual/decentralized team.
• The ability to self-motivate and multitask.
• Strong attention to detail and organizational skills.
• Proficiency using Microsoft productivity applications such as Teams, Outlook, Word, Excel, etc.

Preferred Qualifications:

• Ideal candidates for the MTM Pharmacist Independent Contractor role will have: experience conducting Medication Therapy Management services, including knowledge of MTM services such as comprehensive and targeted medication therapy reviews, personal medication lists, and medication action plans.
• Certification by the Board of Pharmaceutical Specialties (BCPS, BCGP, etc.), the National Board of Medication Therapy Management (BCMTMS), or other applicable certifications in areas such as diabetes, geriatrics, opioid management, or medication therapy management.
• Sales or call center experience.

Minimum Availability:

Custom Health is looking for contractors who can commit to performing services an average of at least 20 hours per week. Our flexible work environment allows you to choose when and how long you work at any time during our hours of operation, which are Mon-Sat 8am - 7pm and Sun 12pm - 7pm in our patients' local time zones nationwide.

Equipment Needed:

• A Windows or Apple Mac laptop or desktop computer
• Reliable high-speed internet service
• A headset with microphone, preferably connected to your computer by wire 

Information Security

Custom Health contractors must comply with strict cybersecurity requirements to ensure the privacy and security of confidential health information.  While contractors are free to meet these requirements independently, most elect to take advantage of Custom Health's secure virtual workspace service at a cost of $50.00 per month.

Location: This is a fully remote, work-from-home position, however work must be completed within the 50 United States. Work must be performed in a space that is HIPAA-compliant and has minimal background noise. 

NOTE: In this role, you will be a 1099 contractor for Custom Health and compensated monthly for the MTM services you provide. Custom Health is not responsible for withholding, reporting, or paying any federal, state or local taxes or insurance contributions related to fees paid to you for MTM services provided. Compensation for this role is offered as a revenue share based on medication therapy management (MTM) services provided to patients.