Member of Product Staff (Quality and Operations)

Job Description:

Join our team as a Member of Product Staff (Quality and Operations) and play a crucial role in creating the next generation of AI-native products. In this role, you will help ensure the quality and reliability of AI products by testing outputs, identifying edge cases, and supporting release processes. You'll work closely with engineers and stakeholders to triage bugs, track progress, and keep teams aligned throughout the development lifecycle. The role involves maintaining QA protocols, analyzing feedback for continuous improvement, and supporting day-to-day product operations. You'll play a key part in shaping the future of cutting-edge AI products and have the opportunity to grow alongside a passionate, mission-driven team.

Member of Product Staff (Quality and Operations), you will:

• Evaluate AI product quality by testing outputs, reviewing response accuracy, and identifying edge cases—going beyond traditional bug testing to ensure our AI behaves in expected, useful, and safe ways

• Own and execute quality assurance processes across the product lifecycle, from feature validation to regression and release testing

• Collaborate with stakeholders and engineers to triage bugs, prioritize fixes, and define clear acceptance criteria

• Maintain and improve testing protocols, release checklists, and internal QA documentation

• Collect, organize, and analyze customer and internal feedback to drive continuous product improvement

• Help plan and support product development projects by organizing tasks, tracking progress, preparing documentation, and keeping cross-functional teams aligned

• Track project progress across teams, ensuring alignment with timelines, goals, and quality benchmarks

• Join us at an exciting moment, wear many hats and help us build something from the ground up!

You may be a good fit, if you have:

• 1–3 years of experience in quality assurance, product operations, project coordination, or a related role

• Comfortable using project management tools like Jira, Github issues, or other task/bug tracking platforms (training provided if needed)

• Strong attention to detail and a natural sense of organization

• Good communication skills and ability to collaborate with engineers, designers, and product managers

• Eager to learn, take ownership, and grow in a fast-paced environment

• Interest in product quality, feedback loops, and improving how teams work

• Strong cross-functional communication and problem solving skills.

• The ability to build in a fast-paced environment under some uncertainty.

• A kind and collaborative nature and work style.

• Bonus: Familiarity with testing tools, product analytics (e.g., Mixpanel, Posthog), or Agile methodologies. Experience working with user-facing products is also a plus.

Reka's Mission

Reka's mission is to build useful multimodal artificial intelligence and use it to empower organisations and businesses. We are a globally distributed foundation model startup, headquartered in the San Francisco Bay Area, California. Embracing a remote-first approach, our team brings together top talent from around the world. Our founding team, along with many of our team members, has contributed to many of the breakthroughs in AI over the past decade.

Why Reka?

• An Elite Team: Collaborate with top-tier engineers, researchers, operators from renowned organizations like Google DeepMind and Facebook AI Research (FAIR) and successful startups, driving innovation in cutting-edge AI technology.

• Massive Market Opportunity: Be part of a rapidly growing industry poised to transform multiple sectors globally, offering the chance to make a significant impact.

• Mission-Driven Environment: Work alongside a collaborative, mission-focused team dedicated to advancing AI for meaningful applications.

• Inclusive and Open Culture: Thrive in an open and inclusive work environment that values diverse perspectives and fosters creativity.

• Generous Benefits: Enjoy 5 weeks of paid leave to recharge, comprehensive healthcare benefits including vision and dental, and additional perks that support your well-being.