Manager, Sales Operations

Job Description:

Manager, Sales Operations

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

We are seeking a Manager, Sales Operations to directly support our Sales and Partnerships teams and help drive the success of our new business go-to-market (GTM) efforts. This highly visible individual contributor role is responsible for leading critical operational functions including forecasting, planning, compensation, sales process optimization, and pipeline analytics. While this is currently an individual contributor role, it is positioned for future growth. As the company scales, this role may evolve to include leadership responsibilities and direct reports.

The ideal candidate is a strategic thinker with strong tactical execution skills who thrives in a fast-paced environment. You will collaborate closely with Sales, Partnerships, Sales Development, and cross-functional teams to ensure the effectiveness and efficiency of our GTM organization. This is a high-impact role with the potential to expand into a team leadership position as the business scales.

Success in this role looks like increased sales win rates through operational rigor and sales process improvement, high forecast accuracy enabling predictable revenue delivery and leadership confidence, seamless execution of planning and compensation processes, resulting in clear goals, effective incentive structures, and operational alignment, and strong cross-functional enablement and coordination that helps Sales and Partner teams hit their targets consistently.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Lead Sales Operations for New Business: Serve as the primary operations partner for Sales and Partnerships, ensuring smooth day-to-day execution
• Forecasting: Manage and run weekly forecasts for Sales Managers and executive leadership, ensuring high accuracy and consistency
• Pipeline Analytics: Analyze sales pipeline trends to identify risks, opportunities, and areas of improvement across the funnel
• Annual Planning: Drive the annual planning process for new business goals including revenue, headcount, and productivity metrics
• Rules of Engagement: Own and manage the Rules of Engagement across Sales and Partnerships, resolving conflicts and ensuring alignment
• Compensation & Quotas: Support the design, implementation, and administration of sales compensation plans, quota setting, and payout processes
• Sales Tech Stack: Partner closely with RevOps and IT to evolve our GTM technology stack, including the adoption of AI-powered tools and automation solutions
• Salesforce Administration: Support sales force administration efforts and act as a key point of contact for tooling and process needs
• Cross-functional Collaboration: Collaborate across functions to support initiatives in Marketing, Finance, Product, and Customer Success
• Project Management: Lead and execute high-impact projects from inception through completion, with strong prioritization and organizational discipline
• Strategic & Tactical Balance: Act as a strategic advisor while rolling up your sleeves to execute and operationalize quickly

Who You Are

• 8+ years of experience in Sales Operations, preferably within a SaaS or Health Tech environment
• Demonstrated success working closely with Sales and Partnership leaders at multiple levels of the organization
• Deep understanding of sales forecasting, pipeline analysis, compensation design, and quota/territory planning
• Strong experience managing or supporting GTM tech stacks (e.g., Salesforce, Clari, Outreach, Gong) and AI tools
• Excellent project management skills with a track record of delivering complex initiatives end-to-end
• Proven ability to balance strategic vision with hands-on execution and responsiveness
• Strong interpersonal, communication, and collaboration skills—able to influence without authority
• Highly organized with excellent time management and prioritization abilities

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro
• Zone 2: All other California locations and Seattle, WA
• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
  TX, CT, IL, MA, NH, NJ, OR, RI, VT
• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$152,300 - $179,200 USD

Zone 2

$137,070 - $161,280 USD

Zone 3

$137,070 - $161,280 USD

Zone 4

$121,840 - $143,360 USD

We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on May 12, 2025. You can review the independent bias audit report covering our use of Endorsed here. By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact recruiting@modernhealth.com with "Separate Review Request" in the email subject line.

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.