Manager, Canvass

Job Description:

Summary:

The ASPCA, America's oldest and most respected animal welfare organization, is seeking a detail-oriented and dedicated professional to serve as Manager, Canvass, in its Traditional Fundraising department. This position is responsible for the day-to-day operations of the face-to-face program and participates in the strategy and development of this acquisition channel.

The Manager will serve as the point person for canvassing partners, handle campaign reporting and monitoring, manage the quality control program, supervise implementation of new tests and on-boarding of additional partners as needed, and escalate issues when appropriate. Additionally, this role will work closely with other members of the Traditional Fundraising department to help develop cross-channel strategies to better acquire and retain donors.

Where and When You’ll Work

Remote – must work Eastern Time Zone business hours

What You’ll Get

Compensation

The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

Zone 1: $61,000 - $66,000

Zone 2: $68,000 - $73,000

Zone 3: $74,000 - $80,000

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

For more information on our benefits offerings, visit our website.

Responsibilities:

Responsibilities will include, but are not limited to:

Manage ASPCA Acquisition Operations (70%)

• Serve as the main contact for canvass partners and internal team members for day-to-day inquiries

• Manage canvassing efforts, including supporting onboarding potential new partners, test implementation and setup

• Reconcile and approve all partner invoicing

• Manage training development and implementation across all partners

• Lead training workshops both in the field and virtually

• Collaborate with Member Communications to develop and maintain messaging and training materials, and collateral utilized by partners across all markets

• Create and manage training schedule for all partners, across all markets

• Manage Market and Site map/list

• Manage Quality Assurance program (Secret Shopping, maintain complaint doc)

• Collaborate with other development teams, including member services, web and operations teams, on projects and processes impacting the acquisition and processing of donations via Canvassing

Manage ASPCA Canvassing Performance (15%)

• Collaborate with the Traditional fundraising team to implement and improve our cross-channel strategies for acquiring and retaining donors

• Provide performance reporting

• Assure quality of data imported into donor database, identify notable errors, patterns or trends in donation processing and propose and implement solutions

Special Projects (15%)

• Support cross-functional work on compliance and learning & development

• Other special projects as needed

• Collaborate with other teams on acquisition and retention efforts across other offline channels

• Support retention efforts of current canvass donors

Qualifications

• Expresses thoughts in a manner that is productive for recipient(s)

• Regularly evaluates results and iterates to improves processes

• Proficient in using PC/MAC and associated peripherals

• Proficient in using Microsoft Excel

• Plans, organizes and prioritizes work

• Shows drive and passion for getting things done

• Can be depended on to accept accountability for and effectively execute responsibilities

• Experiments with and implements approaches that improve and expand upon our work

• Adapts willingly to new ways of working, relationships or responsibilities

• Forms authentic, trusting relationships which enhance individual and team performance

• Displays care and concern for the safety and well-being of self, animals and others

• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.

Language

• English

Education and Work Experience

• College Degree Required (4-year degree) or commensurate experience

• 3 or more years of prior fundraising experience,

• Canvassing experience (preferred)

• Experience managing vendors, with preference for management of multiple firms

• Prior direct hands-on experience with monthly giving programs strongly preferred

• Previous experience managing expense budgets

• Prior experience with Direct Marketing acquisition and performance metrics

• Experience working with donor or customer databases in a non-profit or marketing environment

• Understanding of multi-channel fundraising, notably Canvassing

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team – that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact, specifically making change for animals