Manager, Accounting Operations

Job Description:

Experienced and detail-oriented Accounting Operations Manager to oversee our billing and collections team at an emerging workers' compensation insurance company. This role involves managing processes related to cash receipts, disbursements, collections and commissions while ensuring accuracy, compliance, and efficiency in accounting operations. The ideal candidate will possess exceptional leadership skills and a thorough understanding of financial operations within the insurance sector. The Accounting Operations Manager will be responsible for maintaining high standards of accounting operations practices while fostering a collaborative and productive team environment.

Main Accountabilities:

• Develop and maintain procedures and best practices to enhance operational efficiency and accuracy in cash management

• Lead and supervise the billing team, providing guidance and support in daily operations related to cash receipts and disbursements

• Oversee the accurate and timely processing of invoices, payments, and adjustments, ensuring compliance with company policies and regulatory requirements

• Manage processes and procedures related to commission administration, ensuring compliance with relevant regulations and company policies.

• Collaborate with internal departments, including underwriting, claims, and finance, to resolve billing-related issues and improve overall service delivery

• Serve as primary point of contact for addressing agent questions and concerns related to commissions; address and resolve any issues or disputes related to commissions

• Conduct periodic reviews of agency commission structures, providing feedback and recommendations to improve business processes

• Participate in audits and reconciliations of commission records, ensuring accuracy and integrity of commission system

• Work with compliance and data team on system updates regarding commissions, book of business rolls, etc.

• Review and analyze reports

• Train, mentor, and evaluate billing and collections staff, fostering professional development and ensuring high levels of performance and expertise within the team

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; Master’s degree preferred

• 5+ years of experience in billing management or a similar role, with a focus on cash receipts and disbursements in the insurance industry

• Strong knowledge of billing processes, financial operations, and regulatory compliance related to workers' compensation insurance

• Strong Excel proficiency to support day-to-day operations

• Proven leadership skills with experience managing a team, including hiring, training, and performance management

• Excellent analytical and problem-solving abilities, with a keen attention to detail and accuracy

• Proficiency in billing software and financial management systems; familiarity with ERP systems is a plus

• Exceptional communication and interpersonal skills, capable of effectively collaborating with cross-functional teams and stakeholders

• Relevant professional certifications (eg, Certified Billing and Coding Specialist, CPA)