Licensed Customer Service Representative (LCSR) – Pet Insurance (Remote)

Location Dallas, Texas, United States

Category Other

Regular Full time

R26460

Licensed Customer Service Representative (LCSR) – Pet Insurance (Remote)
💰 Pay Rate: $21.00/hour
📍 Remote (Must reside near Hollywood, FL, Dallas-Fort Worth, TX, or Phoenix, AZ Metro Areas)

Do you have a passion for helping animals and hold a Property & Casualty Insurance license? Come make an impact at Chewy Insurance Services! We are dedicated to helping pet parents protect their beloved companions by offering comprehensive pet insurance coverage and exceptional customer service.

We are seeking dynamic and passionate individuals to join our team as Licensed Customer Service Representatives (LCSR) to help pet owners make informed decisions about their pet insurance needs. In this role, you’ll play a crucial part in educating pet parents, guiding them through enrollment, and ensuring they receive the best coverage options for their furry family members.

This is a remote position; however, you must live within a commutable distance to one of our hubs in Hollywood, FL, the Dallas-Fort Worth Metro Area, TX, or the Metro Area of Phoenix, AZ.

Why You’ll Love Working Here

🐾 Competitive pay & benefits
🐾 Make a difference – Help pet parents ensure their pets receive the best possible care.
🐾 Growth opportunities – Develop your career in a rapidly expanding sector.
🐾 Supportive & engaging culture – Work with a passionate team dedicated to pet health and wellness.

What You’ll Do

📞 Answer inbound warm leads from pet parents interested in our pet insurance policies.
💡 Use a consultative approach to understand customer needs and recommend the best coverage.
📋 Educate customers about policy details, coverage options, and benefits.
💰 Overcome objections with confidence and empathy, instilling trust in potential customers.
✅ Guide customers through enrollment, ensuring accurate documentation.
🎯 Meet and exceed enrollment targets, while maintaining compliance with insurance regulations.
🖥️ Utilize internal systems to provide a seamless and consistent customer experience.
🤝 Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance plans.
📩 Handle healthcare and customer service inquiries via phone, email, and chat as needed.

What You’ll Need

✔️ Active Property & Casualty Insurance license in your home state (required).
✔️ Ability to pass a background check, additional insurance screenings, and fingerprinting per insurance regulations.
✔️ 2+ years of insurance sales experience preferred.
✔️ Ability to obtain and maintain non-resident licensure in all 50 U.S. states.
✔️ 2+ years of customer service experience.
✔️ Excellent communication and consultative selling skills.
✔️ Strong ability to handle objections and build trust with customers.
✔️ Familiarity with pet insurance or the insurance industry is a plus.
✔️ Tech-savvy – Comfortable using multiple systems for data entry and customer interactions.
✔️ Flexibility to work shifts, including evenings, weekends, and potential overtime.

Training Expectations

🖥️ 9 weeks of virtual training
🕘 Monday – Friday | 9:00 AM – 5:30 PM ET

Technical Requirements (For Remote Work)

🔗 Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload).
💻 Dedicated workspace that allows for a distraction-free work environment.
📱 Cell phone or tablet for two-factor authentication.
📞 Ability to receive SMS messages and phone calls.
🔍 Compliance with insurance regulations, including licensing location requirements.

Important: You must provide complete and transparent information regarding any criminal background on your pre-employment application, including misdemeanors, felonies, and dropped charges.

Ready to Make a Difference? 🐾

If you're a licensed insurance professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we’d love to hear from you! Apply today and help us provide peace of mind to pet families everywhere.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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