LensCrafters - Team Lead
Apply NowLocation:
Pineville, NC, US
Company:
LensCrafters delivers personalized eye care with cutting-edge technology and a focus on exceptional customer service.
Summary:
The Team Lead will create exceptional value in eye care through superior customer service and optical processes. Candidates should possess strong optical knowledge and leadership skills.
Requirements:
Hard Skills: Strong basic math skills, Sales skills, Problem solving ability, Leadership & training experience
Credentials: HS diploma/GED
Experience: Strong optical & retail experience, Leadership & training experience
Job Description:
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
While working in Lab, if applicable
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.
