Lead Server

Job Description:

Club Location:

Broad Bay Country Club - Virginia Beach, VA

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

A lead server is responsible for overseeing service operations, training staff, and ensuring customer satisfaction in a restaurant or hospitality setting.

Key Responsibilities

Supervising Staff: Lead servers manage and train the serving staff, ensuring they are well equipped to provide excellent service. This includes conducting training sessions and providing ongoing feedback to help servers improve their skills. 

Customer Interaction: They are often the first point of contact for guests, responsible for greeting and seating customers, taking orders, and ensuring that all needs are met throughout their dining experience.  Order Management: Lead servers oversee the order process, ensuring that food and beverages are served accurately and promptly. They must communicate effectively with kitchen and bar staff to maintain service flow. 

Setting Up Dining Areas: They are responsible for preparing the dining room or banquet hall, ensuring that it is clean, organized, and properly set up for service, including table settings and decorations. 

Monitoring Service Quality: Lead servers monitor the dining area to ensure that all tables are attended to and that service is consistent. They may also handle customer complaints and resolve issues to maintain a high level of guest satisfaction. 

Promoting Menu Items: Lead servers often help in promoting menu items and specials, providing recommendations to guests based on their preferences and dietary needs

• Communication: Effective communication is crucial for interacting with both staff and customers. 
• Leadership: Strong leadership skills are necessary to motivate and guide the serving team. 
• Attention to Detail: Ensuring that all aspects of service are executed flawlessly requires a keen eye for detail. 
• Multitasking: The ability to manage multiple tasks efficiently in a fast-paced environment is essential. 

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.