Lead Program Manager, Special Projects

Job Description:

Ready to be a Titan?

We are seeking a strategic and results-driven Program Manager to lead critical initiatives within our Product & Technology organization. This high-impact role demands a seasoned executive capable of orchestrating complex, cross-functional programs, driving M&A integration, and ensuring alignment between strategic objectives and operational execution. The ideal candidate will possess a strong business acumen, exceptional leadership skills, and a proven track record of delivering transformative outcomes in a fast-paced environment.

What You’ll Do:

• Strategic Program Leadership: Spearhead the end-to-end management of strategic programs, including scope definition, objective setting, timeline management, and deliverable execution.

• Cross-Functional Orchestration: Drive alignment and synergy across product, engineering, design, and other key stakeholder groups to ensure seamless program execution and effective communication.

• Strategic Planning & Execution: Develop and implement comprehensive program plans, proactively manage dependencies and risks, and ensure adherence to budgetary and resource allocation parameters.

• M&A Integration & Synergy: Lead the integration of acquired entities into ServiceTitan's product and technology ecosystem, maximizing synergy and ensuring a cohesive operational framework.

• Outcome-Driven Management: Define and monitor key performance indicators (KPIs) to ensure programs achieve intended business outcomes, with a focus on value realization and return on investment (ROI).

• Program Management Excellence: Mentor and guide program management personnel, fostering a culture of continuous improvement and operational excellence within the organization.

What You’ll Bring:

• Extensive Program Management Expertise: 10-15+ years of progressive experience in managing complex, large-scale programs within a product and technology context.

• Strategic Business Acumen: Demonstrated ability to translate high-level strategic objectives into actionable execution plans, with a focus on delivering measurable business results.

• Executive Leadership Skills: Exceptional leadership, communication, and stakeholder management skills, with the ability to influence and drive alignment at all organizational levels.

• M&A Integration Proficiency: Proven experience in leading M&A integration efforts, including process alignment, cultural integration, and value capture.

• Financial & Analytical Acuity: Strong financial acumen, including budget management, resource allocation, and ROI analysis, coupled with advanced analytical and problem-solving skills.

• Technical & Agile Expertise: Deep understanding of software development lifecycles, agile methodologies, and technology concepts.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses.