Lead Decision Scientist, Product Adoption & Expertise
Apply NowLocation:
Seattle, WA, US
Company:
Salesforce is the global leader in Customer Relationship Management (CRM), transforming businesses through innovative technology and customer connections.
Summary:
The Decision Scientist will advance product adoption strategies by analyzing customer interactions and providing actionable insights. Candidates need experience in product analytics or a relevant master's degree, and proficiency in analytical programming.
Requirements:
Technology: Python, R, SQL
Hard Skills: analytics, data modeling, data analysis
Credentials: masters degree
Experience: At least two years of experience in product analytics or data science, Knowledge of the Salesforce ecosystem or equivalent b2b SaaS experience
Job Description:
Salesforce Research advances state-of-the-art AI techniques, developing models and prototypes that pave the path for innovative products at Salesforce. We tackle real-world problems in areas such as image recognition and natural language processing from Salesforce's enterprise customers by harnessing the latest deep learning techniques. As part of our team you’ll learn unique skills, work with talented people and help us shape the future of AI in Palo Alto and our recently announced new hub, Salesforce Research Asia in Singapore!
The Data Solutions (DS) team powers that value and propels Salesforce growth through providing trusted data, insights, and artificial intelligence that enables us to make smarter decisions in every dimension. We develop tools for financial forecasting, assessing customer health, uncovering adoption insights, data curation, and more, all designed to support another core value at Salesforce... customer success.
The CSG (Customer Success Group) Pillar serves as analytical collaborators and trusted advisors to Renewals, Offers, M&A, Product, and Account Success teams. Our primary mission is to closely partner with these stakeholders in order to discover innovative best practices that empower them to enhance customer value and satisfaction.
This position is part of the Product Adoption and Expertise team within the award-winning Customer Success Scorecard team. As a Decision Scientist, you will play a vital role in evolving our product adoption and customer expertise strategies. You’ll measuring and analyze how customers use Salesforce products, including the educational resources made available to them as part of their success plan.
As a Decision Scientist, you are a hands-on analyst generating product insights, a strategic thinker advising senior leadership on objectives, a relationship builder with senior stakeholders, a cross-functional partner in data engineering and product teams, and a data champion enhancing Salesforce's data culture.
Your experiences should include at least two years in product analytics, proficiency in analytical programming languages, knowledge of data tools, and expertise in telling data stories. A graduate degree in a relevant field is strongly preferred.
