Lead Customer Success Manager
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Full-time
Remote
18d ago
Location:
North America - Remote
Company:
Energy Exemplar specializes in providing advanced modeling solutions for the energy market.
Summary:
The applicant will oversee customer success initiatives and ensure customer satisfaction in North America. Relevant experience in customer success or account management is required.
Job Description:
Lead Customer Success Manager
As a Lead Customer Success Manager, you will be responsible for overseeing customer success initiatives, ensuring customer satisfaction, and driving product adoption across North America.
Your role will involve collaborating with cross-functional teams to provide solutions that meet customer needs, achieving key performance metrics, and developing strong relationships with clients.
Key Responsibilities:
- Manage the customer success team and strategies.
- Ensure satisfaction and product adoption.
- Develop relationships with key customer stakeholders.
- Analyze customer feedback to improve service delivery.
- Drive revenue growth through upsell opportunities.
Qualifications:
- Proven experience in customer success or account management.
- Background in the energy sector is a plus.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Experience with CRM tools.
