Key Accounts Director

Job Description:

Job Description

The Director will work closely with the program leaders and shared services to set short- and long-term strategic direction for the team and identify the necessary services and resources required to implement the strategies. Also, work closely with the Sr. Director of Client Services and other key account team partners to determine meaningful strategies that will exceed client expectations.

The incumbent(s) in this position should exhibit the following ACOSTA values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Responsibilities

Essential Functions of this Position:

• Evaluate reporting compliance from top down to ensure maximum compliance and program profitability
• Drive revenue growth with existing clients and generate new business opportunities by securing new accounts
• Focus on increasing sales and growing margin by maximizing all revenue opportunities
• Communicate directly with client to provide insights and analysis regarding program performance and to identify opportunities for continued improvement
• Develop strategic coverage solutions that ensure the right activity is happening, at the right place, at the right time, by the right resource
• Provide direction and management to the team regarding client expectations and performance goals
• Responsible for all program execution creation/set up and follow through across US teams.
• Act as the daily POC for the key client stakeholders across US work with the field team leads and internal operations lead to ensure alignment for program delivery against client priorities and goals.
• Oversee a team of managers who have direct responsibility of managing liaison client partners.
• Lead all program executions (executions/projects) from request intake, set up, and follow through – complete project management end to end.
• Proactively recommend initiatives (define strategy) based on industry trends/knowledge and competitive landscape
• Lead program performance reporting, program measurement, ongoing, and ad hoc analysis as required
• Define, monitor and give feedback on key performance metrics
• Take appropriate actions when performance metrics are not met
• Ensure that the right resources are in place and that the field staff has access to the necessary information, tools and technology to achieve the desired results
• Closely manage and monitor the financial results of the program to maximize profitability
• Manage turnover and fallout and increase retention
• Meet regularly with and provide feedback and coaching to direct reports
• Monitor all program key performance metrics to ensure the program is performing to all key stakeholder expectations
• Maintain focus and accountability for billing and ROI analysis by period and alert account team partners to any variance issues
• Other duties as assigned.

Qualifications

Minimum Education Requirements:

• Bachelor Degree, Master’s Preferred

Experience Requirement:

• Ten plus years of prior relevant experience in Business, Marketing or related field with seven to ten years of management experience, with experience in a retail/merchandising/marketing environment OR any similar combination of education and experience
• Retail and/or field marketing agency experience highly preferred
• Profound understanding of mass, big box, independent chains, and regional retailers including in-store process, merchandising and training practices and standards
• Experience directly managing a large (150+ person) multifaceted retail organization including field execution teams, internal operations, and client services
• Must have a valid driver’s license
• This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Knowledge, Skill and Ability Requirements:

• Proven success in senior level client relationship development and management
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Superior interpersonal skills to work closely with other team members and the client
• Professional attitude and strong leadership skills
• Strong verbal communication and presentation skills
• Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands
• Extroverted, Motivated & Confident working with people; Magnetic personality
• Must be familiar with Microsoft Windows and Office 365
• Comply, adhere and ensure that direct reports comply and adhere to company policies concerning disciplinary, termination, performance and conduct issues in communications with all direct reports and/or team members
• Supervise activities of all direct/shared departmental reports, including clearly communicating client and account team expectations, developmental planning for management employees and succession planning within programs, ensuring that all direct reports are trained on program specifics
• Remain proactive in anticipating problems or issues and resolves issues quickly
• Provide program direction and overall strategy management to training organization to ensure that all training needs of the field and management are being properly assessed
• Ability to travel 50%
• Must have and maintain valid drivers’ licenses.

About Us

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

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We are an equal employment opportunity employer.

Mosaic is part of Acosta Group. To learn more about Mosaic click here: https://acosta.jobs/agency/mosaic