IT Support Technician

Job Description:

IT Support Technician

About Henry Meds:
Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our patients get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

Position Overview:
As an IT Support Technician at Henry Meds, you will play a crucial role in maintaining our IT infrastructure and employee experience. Your primary responsibilities will include employee onboarding and breakdowns, employee endpoint management, and resolving tech support requests. You will be instrumental in ensuring that our technological infrastructure runs smoothly and efficiently, supporting our team’s ability to excel in their roles.

Duties and Responsibilities:

• First point of contact for IT-related queries, resolving issues related to employee equipment.
• Scripting and Automation: Maintaining and deploying scripts via MDM and automating processes to improve efficiency and effectiveness in resolving IT issues.
• Maintenance & patching of all Windows and macOS machines using our Hexnode MDM.
• Assist in the setup and ongoing support of all software and hardware, ensuring they are up to date, secure and functional.
• Set up new accounts and hardware for new employees, ensuring a smooth onboarding experience.
• Breaking down accounts and arranging for return of equipment for employees leaving the company.
• Investigate and resolve employee support tickets related to hardware, software, and malware issues promptly and efficiently.
• Provide training to employees to enhance their understanding of IT services and security best practices.
• Admin of various employee-facing systems such as Google Workspace, Slack, and ZenDesk Talk, ensuring their smooth operation and accessibility.
• Maintain clear and effective communication with colleagues, understanding their needs, and providing timely IT support.

You will likely have:

• 1-3 years experience as an IT Support Technician, with a strong focus on end-user support.
• Must be available to work until 5:00 PM US Pacific Time
• Experience in supporting both macOS and Windows environments.
• Experience working with an MDM solution like Hexnode, Jamf, Intune, etc.
• Excellent problem-solving skills and the ability to work under pressure.
• Eager to learn and adapt to new technologies.
• Strong communication and interpersonal skills.
• A team player with a proactive and positive attitude.

You may have:

• Experience working with vendors and escalating issues
• Experience with VOIP Technologies
• Familiarity with scripting languages such as Python, Bash, or PowerShell
• IDP Experience (Rippling, Okta, Entra ID, etc)

Company Offers:

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).
• 401(k) with matching contributions beginning your first day.
• Unlimited PTO (target of 4 weeks), 6 floating holidays, and 4 company observed holidays.
• Fully remote position with occasional travel.
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day.

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.

Salary Range: 55-60k

This salary represents Henry Med's good faith and reasonable estimate of the possible compensation for this role at the time of posting, and Henry Meds may ultimately pay more or less than the posted salary. The final salary for this position will be determined by Henry Meds sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Henry Meds business and other operational considerations.