IT Specialist

Job Description:

We are looking for a mid-junior IT Specialist to join our IT team. In this role you will be responsible for providing essential IT support to our back-office team and assisting employees in resolving issues related to corporate information systems and IT resources and information Security. We are a really fast growing and dynamic company so there will be no chance to get bored.

Job Description:

• Handling employee requests and assisting with basic IT issues.
• Manage the onboarding and offboarding processes for employees, including provisioning and deprovisioning access to cloud services, setting up user accounts, and ensuring data security during transitions.
• Providing guidance and support for using various SaaS applications and subscriptions.
• Troubleshooting and resolving common IT-related problems promptly and effectively.
• Collaborating with the IT Manager on more complex projects, which may include systems development, coding and SaaS integrations.
• Monitor and maintain the security of cloud-based systems, ensuring compliance with industry standards and best practices. This includes managing access controls, permissions, and encryption.
• Explore opportunities for automating repetitive tasks and integrating cloud applications to streamline workflows and improve efficiency.
• Stay informed about new cloud technologies, security threats, and best practices to enhance the company's IT infrastructure continually.

Qualifications

• Bachelor's degree in IT will be a Plus.
• Previous IT-support or System administration experience is a plus but not mandatory.
• A modern mindset with a basic understanding of how cloud IT systems and SaaS applications work.
• Understanding of IT ticketing systems and processes.
• Familiarity with basic IT support concepts (ITIL\ITSM).
• Strong problem-solving skills and a commitment to excellent customer service.
• Ability to adapt to evolving technologies and learn new SaaS tools quickly.
• Experience In Google Workspace, Zoho apps, HubSpot, Zapier, API and any kind of Coding highly preferred.
• English B1-B2.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams. Ability to ask questions, and correctly formulate your thoughts both orally and in writing.

Additional information

This role is:

• Full-time and permanent.

We offer:

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Flexible hours.
• Remote work.
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
• Reimbursement of co-working space.
• Reimbursement of professional development courses.
• Service years recognition financial reward.
• Parental leave support.