IT Operations Technician

Job Description:

Overview

The Operations Technician is responsible for executing nightly/evening operations on the AS400 (IBM iSeries) system. This role works closely with non-IT departments to ensure operational tasks are completed, including the delivery of electronic reports, processing payment uploads, and troubleshooting operational issues.

Responsibilities

• Perform daily (nightly), weekly, and monthly AS400 operations.
  • Work hours for the 8-hour shift is generally from 11a- 7pET with End-of-Month being from 3p-11pET.
• Process daily payment uploads from the accounting department.
• Execute daily EDI claims processing.
• Generate and securely transmit various data export files to third-party vendors.
• Deliver daily reports electronically.
• Conduct daily pre-cycle and system save backups to virtual and physical tape.
• Coordinate off-site storage and retrieval of physical backup tapes.
• Identify and communicate issues, recommending solutions to the Director of IT Infrastructure & Operations.
• Ensure compliance with company policies and regulatory requirements, including HIPAA and PHI guidelines.
• Adapt positively to change and perform other duties as assigned.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• AS400 (IBM iSeries) experience preferred.
• Detail-oriented with the ability to follow defined procedures and workflows.
• Strong ability to work independently with minimal supervision and with other team members.
• Excellent organizational skills and ability to complete work in a timely manner.
• Self-motivated with a proactive approach to problem-solving.
• Excellent interpersonal, oral, and written communication skills.
• Must be self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.