International Customer Success Manager- Bilingual Spanish

Job Description:

About the Role
We’re seeking a results-driven International Customer Success Manager to focus on strengthening relationships with our global clients while driving revenue growth within existing accounts. In this role, you will be responsible for managing renewals, identifying upsell and cross-sell opportunities, and ensuring customer satisfaction through consistent engagement and support. Your ability to deliver strong presentations, conduct multiple daily calls, and collaborate across teams will be key to your success.

Key Responsibilities

• Renewal Management: Proactively manage contract renewals to minimize churn and ensure continuity of service.

• Upsell & Cross-sell: Identify and act on opportunities to expand product and service adoption within existing accounts.

• Client Relationship Management: Build strong, trust-based relationships with global clients and key stakeholders.

• Revenue Growth: Develop and execute account strategies that drive increased value and growth across international accounts.

• Outbound Engagement: Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement.

• Presentation Delivery: Deliver compelling presentations and product demonstrations tailored to diverse international audiences.

• Cross-functional Collaboration: Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies.

• Account Health & Reporting: Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations.

Qualifications

• 2+ years of experience in a full sales cycle or customer success role, preferably in a B2B SaaS environment

• Aviation industry experience preferred

• Full professional fluency in English and Spanish (spoken and written)

• Experience managing renewals, upselling, and cross-selling

• Comfortable making a high volume of customer calls and delivering effective presentations

• Excellent verbal and written communication skills

• Strong negotiation and objection-handling abilities

• Analytical and organized with strong multitasking skills

• Resilient, proactive, and goal-oriented

• Ability to work both independently and collaboratively in a fast-paced, global environment

• Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)

Preferred Traits

• Energetic and self-driven

• Adaptable to changing priorities and international client needs

• Data- and results-oriented

• Coachable with a continuous improvement mindset

• Detail-oriented with excellent follow-through

• A skilled communicator and strong listener

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.