Integration Specialist

Job Description:

Description

“Real people, real partnership, real impact.”

At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent.

This role focuses on the relationship between our Clients and our talent ("Divers"): overseeing onboarding and implementation, designing custom systems and processes for effective collaboration, and setting the foundation for a successful partnership.

Position - Integration Specialist

The Integration Specialist plays a key role in laying the foundation for a successful Client/Diver Partnership.

Through the tracking of timelines and deliverables, automating touchpoints, collating information, and monitoring communication, the Integration Specialist supports the Head of Integration in acting as a facilitator and cultural translator for the Client/Diver partnership and fosters alignment between the two parties, to increase mutual satisfaction and prevent Integration-related Churn.

This is a full-time position.

Accountability

You will have four primary areas of focus, with the expectation that you will be measured on your ability to assist the Head of Integration with designing and executing Client and Diver onboarding flows, adhering to timelines and accurate tracking of milestones, and bridging complex cultural gaps through effective communication and translation. That means:

• Facilitating weekly calls with Clients and Divers in the earliest stages of their partnership to design and document their custom systems and processes for working together
• Maintaining infrastructure to support satisfaction and growth, including Monday.com for tracking timelines and touchpoints, Hubspot for analytics and notes, Tally for generating surveys, Notion and Canva for Client wikis and playbook design, and leveraging AI meeting analysis to design customized Integration tracks for different roles
• Ongoing management of any dissatisfaction or misalignment, alongside Client and Diver Success
• Acting as the voice of the Client/Diver partnership in our internal development process

Colleagues

Your primary partners will be our Clients and Divers: directly facilitating onboarding calls, helping to document systems and processes, and aligning on expectations to foster the overall health of each relationship. You’ll also work with our Internal Diver Success, Client Success, and Training Teams to ensure Divers have the insight, leverage, and support they need to perform at their best.

While working cross-functionally, this role reports to the Head of Integration.

Requirements

Skills and Qualifications:

At Oceans, we believe in T-shaped people with one area of deep vertical expertise and broad horizontal interests. As an Integration Specialist, the legs of your T should be in deeply understanding the needs of our Clients (primarily early stage startups who need operational and business process support) and ideal behaviors of our Divers (relentlessly forward-thinking and proactive operators) at 30,000 feet, and designing systems to ensure they are solved for and actualized at ground level. Your arms should extend to an understanding of how businesses function, how they onboard and utilize new employees, and where global talent fits within those systems. Previous experience working with clients in a relationship management, project management, or implementation context strongly preferred. Alternatively, previous tenure in Executive Assistant, Chief of Staff, and/or BizOps roles will be an asset as well.

Diversity of experience is core to Oceans. You are expected to be able to manage, work with, and serve people from a broad range of backgrounds in an inclusive manner that supports both individual and collective dignity.

The interview process will include opportunities to demonstrate skills in each of the following areas:

• Relationship Management: Are you able to position yourself as a trusted, expert partner to both Diver and Client as they embark on their first dive together?
• Cross-Cultural Understanding: Are you able to understand and analyze subtext and context clues to identify hidden misalignment and unspoken expectations?
• Project Management: Are you able to accurately track and monitor the initial performance of services against the Customer’s onboarding timeline, while identifying areas of opportunity and potential misalignment?
• Systems Design: Where complex needs present themselves, are you able to instinctively design customized solutions to foundationally support a productive and efficient working relationship?

Benefits

The salary range for this role is $65,000-$80,000. It is fully-remote. Information about our benefits and how we arrived at this compensation range, along with an opportunity to update our understanding of both market and individual factors, will be available during our offer process.

About Oceans

Our company’s business model is simple: helping people in the developing world access employment opportunities in larger markets, at wages that support their individual dignity. We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.