Inside Sales Manager

Job Description:

The Inside Sales Manager is responsible for the direct supervision of the inside sales group, planning, directing and coordinating the inside sales functions. Ensures support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems.

Principal Duties and Responsibilities

• Directs the activity of a group of employees and motivates for maximum productivity

• Maintains frequent communication with the customer base and gathers information to ensure their satisfaction

• Provides adequate job training and ensures employees perform tasks following guidelines and pre-established instructions

• Identifies, researches, and resolves various problems and opportunities

• Evaluates the performance of individuals and various programs

• Coaches and assists employees to help them perform their job functions more productively and efficiently. Disciplines employees when necessary and conducts annual performance reviews

• Ensures customers are well informed of program updates

• Helps drive new product sales by communicating unknown products to customers

• Works with account managers to comply with customer requests and solves customer problems

• Prepares various reports and correspondence as required

• Performs other duties as required

Qualifications

• Minimum of Bachelor’s degree in administration, business, or related area, or equivalent experience

• Minimum three years of experience in customer service

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (excel, word, and Outlook)

• Working knowledge of various office equipment (computer terminal, scanner, etc)

• Working knowledge of product lines and customer base

Benefits

• Medical insurance

• Health savings account with company contribution

• Dental insurance

• Vision insurance

• Basic and voluntary life insurance

• Disability insurance

• 401(k) plan with company match

• Paid vacation and holidays

• Stock purchase program with employee discount

• Educational reimbursement

• Wellness programs and challenges 

• Other supplemental benefits