Infrastructure - Technical / Deskside Support III

Job Description:

Job Description

We are looking for a Technical Deskside Support II to join our growing team. In this role, you will be responsible for installing, maintaining, servicing and repairing (break-fix) desk-side computer related products and legacy systems which include hardware, software, networking and operating systems. Our ideal candidate will have experience supporting both Mac and PC users. If you enjoy making an impact by supporting the devices of our many technical teams this position could be a great fit for you!

This position requires 5 days in the office and will be a 1099 contract position for 3-month with possible extension. The hourly rate is $ 20 - $ 21/hr.

Responsibilities:

• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provide call taking and site-specific support.
• Provide maintenance and support on legacy products.
• Install and maintain PCs and associated software, networks, servers and peripherals.
• Expertise in Mac and PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti-virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Support network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes (IMACs) as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Follows-up on problems or escalation, takes responsibility for potential or desired follow-up.
• Ensures customer satisfaction by advising customers on preventative maintenance.
• Maintains a functional understanding of company service solutions.

Qualifications

• Bachelor's degree in computer science, Information Technology or a related field, and/or equivalent work experience.
• 2 -3 years of experience as a Desktop or Deskside support.
• Experience with Mac and PC platforms and operating systems.
• Experience supporting VPN clients.
• Experience with MS 365 and its peripherals.
• Responsible for troubleshooting, installations and removals of programs, password resets, and access issues.
• Experience supporting MS Teams-rooms for conferencing is a plus.