Inbound Customer Service Agent-Bodewell (Remote)
Apply NowLocation:
Memphis, TN, US
Company:
GE Appliances is the fastest-growing appliance company in the U.S., focused on innovation and customer service.
Summary:
As an Inbound Customer Service Agent, you will provide customer support for GE Appliance owners, helping with product inquiries and service issues. Candidates should have one year of experience in customer service or sales and demonstrate strong problem-solving skills.
Requirements:
Experience: One-year relevant working experience in a customer service or sales environment.
Job Description:
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).
Benefits & Perks:
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day one of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
How You'll Create Possibilities
As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service.
- Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills.
- Follow guidelines to implement concession guidelines that benefit both owner and GE Appliances.
- Create, update and retrieve owner records.
- Provide feedback to Quality and Training to keep processes updated.
- Adhere to safety policies.
What You'll Bring to Our Team
- One-year relevant working experience in a customer service or sales environment.
- Ability to research, analyze data and make sound decisions.
- Excellent team player with verbal, written and interpersonal skills.
