Implementation Specialist, Upgrades
Apply NowLocation:
US
Company:
Lone Wolf Real Estate Technologies, Inc. specializes in software solutions for the real estate industry, enabling efficient business operations and enhanced customer experiences.
Summary:
The Implementation Specialist coordinates client migration from legacy software to a new SaaS platform, focusing on customer satisfaction. Requires 1-3 years of relevant experience and technical expertise.
Requirements:
Hard Skills: systems administration, systems support, database administration, software programming
Credentials: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
Experience: 1-3 years of experience in client services, project management, training, or consulting
Job Description:
Implementation Specialist, Upgrades
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite.
- Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements.
- Utilize technical expertise to enhance migration processes and address challenges proactively during implementations.
- Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution.
- Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing.
- Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required.
- Assist leadership with operational activities as needed to support overall migration objectives.
- Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience.
- Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition.
QUALIFICATIONS:
- EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting.
WHAT DO YOU NEED:
- Demonstrated technical expertise with 1-3 years of experience in systems administration, systems support, database administration, or software programming.
- Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders.
- Direct experience in the software/services solutions market, preferably within the real estate industry.
- High level of energy and commitment to team objectives, with a sense of urgency and initiative.
- Strong multitasking, prioritization, and time management skills.
- Familiarity with change management principles and processes.
- Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques.
- Familiarity with Bookkeeping and Accounting best practices would be an asset.
