Side Hustles

Side Hustles For All

$45,000–$50,000/yr

Implementation Specialist

Apply Now
Full-time Remote 9d ago

Location:

US

Company:

Fleetworthy revolutionizes road safety and fleet management through a connected suite that enhances efficiency and compliance for customers.

Summary:

The Implementation Specialist will oversee the onboarding of new customers, ensuring their success through effective communication and project management. Required qualifications include a relevant degree and a minimum of three years in client services or project management.

Requirements:

Technology: MS Office, CRM systems

Hard Skills: Project management, Communication skills, Data organization, Client relations

Credentials: Bachelor’s or Associate’s degree in Business or Business Management, or equivalent work experience.

Experience: Minimum of 3 years of experience in client services or project management.

Job Description:

As an Implementation Specialist, you’ll play a vital role in setting new customers up for success by delivering services that enhance road safety and streamline back-office operations. By guiding clients through a seamless onboarding process, you’ll help them unlock the full potential of their fleet operations, building strong partnerships and ensuring their long-term satisfaction. You’ll be partnering with high-performing teams including other implementation specialists, account executives, customer success managers as well as subject matter experts across all services.

The successful candidate will have exemplary communication and strong project management skills with an eye for detail. The candidate will need to be a self-starter, a problem solver and have the ability to apply concepts to a variety of situations to help customers reach their desired outcomes.

Essential Duties and Responsibilities

  • New Account Implementation:
    • Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members.
    • Gather and organize data required for Fleetworthy services.
    • Set up new customer accounts.
  • Client and Internal Collaboration:
    • Partner with the sales team to align purchased services with client needs.
    • Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access.
    • Work with internal operational teams to ensure alignment on client expectations and service delivery.
  • Account Management and Communication:
    • Ensure services and billing are initiated promptly.
    • Document and participate in client meetings and conference calls.
    • Respond promptly to customer and internal communications, ensuring requests are addressed effectively.
    • Proactively communicate with clients to gather information and provide account updates.
  • Process Development and Maintenance:
    • Support the creation and maintenance of documented procedures for implementation processes.
    • Provide input on project estimates and timelines.
    • Maintain current work-in-progress records and archives. 

Experience and Competencies

  • Minimum of 3 years of experience in client services or project management.
  • Proficiency in MS Office (including Excel) and CRM systems.
  • Strong communication, listening, and presentation skills.
  • Analytical thinking, problem-solving, and attention to detail.
  • Excellent organization and time management skills.

Compensation Range

$45,000 to $50,000 USD Yearly