Implementation Specialist

Job Description:

Job Summary: 

The role of Implementation Specialist I will be the primary liaison between Troodon and the client during the implementation phase and is ultimately accountable for the successful delivery of the product and services included in the client's contract. This role will collaborate closely with other members of the implementation team to learn Troodon and broker team processes.

Primary Duties and Responsibilities:  

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbents may be required to perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties. 

· Ability to work in an agile environment. 

· Responsible for requesting, reviewing, inputting, and distributing all required documents for open enrollments.

· Responsible for collaborating directly with broker team and case build team to make sure all aspects of the build process are complete and ready for open enrollment before deadline.

· Ensure effective, timely, and consistent communication with internal staff and clients at all levels of the organization. 

· Build, develop, and grow any business knowledge and business relationships. 

· Improve the planning and delivery process by collecting and maintaining data in a consistent form. 

· Works with senior members and will assist them as needed.

Type and Scope of Supervisory Responsibilities: 

· None