HR Service Delivery Analyst

Job Description:

Position Title: HRSD Analyst

Department: HR Services Delivery

Location: Remote (East Coast or Midwest)

Position Reports To: Supervisor, HRSD, NA

Working Schedule: 6:30am – 3pm Central Time, M – F.

Join our team and Be You Be Aptar

Aptar has an exciting opportunity for an HR Service Delivery Analyst. The HRSD Analyst is primarily responsible for providing best-in-class first level of support to HR Customers, contributing to a high level of service satisfaction, by guaranteeing service within the established SLA’s.

An an HR Service Delivery Analyst, you will:

• Act as first point of contact for Customers who seek support on HR topics such as benefits, payroll, policies, and HR systems.
• Answer phone calls, or process requests received via ticketing tool which are raised by Employees, Managers, HR, and other internal stakeholders.
• Provide rapid and efficient resolution of requests, promptly resolving most requests in first call/emails/tickets when first opening.
• Analyse requests which cannot be resolved immediately by identifying nature of the request, diagnosing the problem, and allocating or escalating them to the corresponding team.
• Take ownership for requests handling according to the scope of services and processes.
• Provide information and document requests which are considered routine requests and require limited research.
• Provide support to local HR for HR Document updates on the HR Portal.
• Create content for the HR portal; items may include policies, instructions, newsletters, or other employee related documents.
• Assist and educate employees on how to access the HR portal, Payroll applications, and other HR systems.
• Assist in engagement activities and enhancements of the employee experience.
• Apply agreed HR Services standards, methods, and tools in an effective way.
• Meet Service Level Agreements (SLAs) established for HR Services.
• Complete paperwork requesting employment or wage verification data.
• Support the absence management process by working with Aptar’s absence management vendor, SunLife.

Who we are looking for:

Education:

• Undergraduate Degree in Business Administration/Human Resources/related field

Skills:

• Knowledge on HR Policies and Processes
• Languages: English
• Preferred Qualification: Knowledge on HR Systems / Tools, such as SuccessFactors, HR Portals, Payroll System (Dayforce), Ticketing Tools (Service Now) and Document Management Tools.
• Preferred Qualification: Prior internship or other working experience in Human Resources

Travel requirements

• Occasional

At Aptar, we leverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world’s leading brands...

How We Support Our Employees

• An exciting, inclusive and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave.

In compliance with pay transparency requirements, the salary range for this role is $53,000-$72,000...

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society...