HR Operations Analyst

Job Description:

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

The HR Operations Analyst is a vital partner in managing and executing a variety of HR operational activities, ensuring seamless processes, compliance, and excellent service delivery to employees, managers, and external stakeholders. This role focuses on maintaining the integrity of HR systems, supporting key HR functions, and identifying opportunities for process improvement.

The ideal candidate is highly organized, detail-oriented, and adaptable, with strong problem-solving skills and a passion for enhancing HR operations. This role offers a dynamic opportunity for someone eager to contribute to the success of a growing HR team.

What you'll do:

HR Systems and Data Management:

• You maintain and ensure the accuracy and integrity of HR systems and databases, keeping employee records up-to-date.
• You collaborate with the HRIS team to identify and implement system enhancements, troubleshoot technical issues, and drive process automation.

Benefits Support:

• You review and process employee leave requests, ensuring compliance and accurate tracking in Workday.
• You serve as a resource for employees, providing expert guidance on benefits-related inquiries and policies.

HR Operations Support:

• You act as the first point of contact for HR-related inquiries, including policies, payroll, timekeeping, benefits, and leave of absence requests, providing timely and accurate assistance.
• You support HR programs and initiatives, such as performance management cycles and employee engagement surveys.
• You identify and implement opportunities to streamline HR processes, contributing to overall efficiency gains.
• You administer employee lifecycle processes, including onboarding, offboarding, transfers, promotions, and status changes.
• You stay up-to-date on HR-related laws and practices and interpret them effectively for management and employees.
• You collaborate with non-HR teams on cross-functional projects and initiatives as required.

Onboarding Support:

• You take a lead role in the onboarding and orientation process, ensuring a welcoming and seamless experience for new hires.
• You manage contractor, temporary employee, and vendor approval and onboarding processes.
• You perform administrative tasks related to onboarding, including I-9 verification, E-Verify, and other required documentation.
• You identify and implement opportunities to enhance the candidate and onboarding experience.

Who you are:

• You have a Bachelor’s degree in Human Resources, Business Administration, or a related field.
• You have at least 3+ years of experience in HR, HR Operations, or related role, or prior customer service experience.
• You have strong attention to detail, organizational skills, and customer-focused mindset.
• You have solid proficiency in Microsoft and Google tools, especially Excel and Word.
• You must have experience with Workday or other HRIS systems.
• You have a solid understanding of HR and employment laws.
• You have exposure to project management tools and workflows.

Preferred Qualifications:

• You have strong calendar management and organizational skills.
• You experience managing contingent workforce programs and processes.
• You have familiarity with background check processes.
• You have excellent written and verbal communication skills.

We provide:

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and flexible time off (PTO for non-exempt)

Job Application Deadline: May 9, 2025

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Hourly Pay Rate -37.00 USD Hourly