HR Business Partner

Job Description:

The Opportunity…We are seeking an ambitious and proactive HR Business Partner (HRBP) to provide comprehensive HR support and partnership to our QuoteManage business unit which primarily consists of a remote call center population of approximately 200+ employees.
Reporting to the Director of People Operations, this role will serve as a trusted advisor to call center leadership and employees, driving HR initiatives that align with business objectives, fostering a positive work environment, and supporting the unique needs of a distributed workforce.
If you’re a self-starter who takes initiative, thrives in a dynamic environment, and enjoys being a hands-on contributor, this is the role for you!
This is a fully remote role and supports an employee population primarily located in Eastern and Central time zones.

How You’ll Contribute…

• Employee Relations & Engagement:
• Manage and resolve complex employee relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring compliance with company policies and labor laws.
• Develop and implement strategies to enhance employee engagement, morale, and retention within a remote setting, leveraging technology and creative solutions.
• Act as an employee advocate, providing a confidential resource for questions, concerns, and feedback.
• Talent Management & Development:
• Support the full employee lifecycle, including onboarding, performance reviews, talent calibration, and offboarding for the remote call center team.
• Strategic Partnership & Consulting:
• Partner with call center leadership to understand business goals and develop HR strategies that support performance, engagement, and retention within a remote environment.
• Provide expert guidance and coaching to managers on a wide range of HR matters, including performance management, employee relations, talent development, and organizational design.
• Proactively identify HR trends and issues impacting the remote call center and develop solutions to address them.
• Collaborate with managers to identify training and development needs, supporting the growth and career progression of call center employees.
• Assist in the development and implementation of succession planning initiatives.
• Compensation & Benefits:
• Provide input and support on compensation strategies and adjustments for the remote call center population, ensuring competitiveness and fairness.
• Educate employees and managers on company benefits programs and policies.
• HR Operations & Compliance:
• Ensure compliance with all federal, state, and local employment laws and regulations relevant to a remote workforce.
• Maintain accurate HR records and data, leveraging HRIS systems effectively.
• Contribute to the continuous improvement of HR processes and policies.

What We’re Looking For…

• 5-8 years of progressive HR experience, with at least 4 + years supporting a remote workforce or call center environment.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in employee relations, performance management, talent development, and HR operations.
• Strong understanding of federal and state employment laws (e.g., FLSA, FMLA, ADA, Title VII).
• Proven ability to build strong, trusting relationships with employees and leaders at all levels.
• Excellent communication (verbal and written), interpersonal, and presentation skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with HRIS systems (UKG) and Microsoft Office Suite.
• Ability to work independently and as part of a remote team.
• Adaptability and comfort with technology to support a remote workforce.

Life at Centerfield...

• Competitive base salary + semi-annual bonus
• Generous PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Career growth – we enjoy promoting from within!
• #LI-TM1