House Manager Part-Time

Job Description:

About Us

At Walton Arts Center/Walmart AMP, we   strive to be the place where a diverse mix of talented people want to come,   to stay and do their best work. We pride ourselves on bringing the best Arts   and Entertainment to our audiences in Northwest Arkansas, and we know our   organization runs on the hard work and dedication of our passionate and   creative employees.

Walton Arts Center and the   Walmart AMP aspire to be welcoming spaces where people can be their authentic   selves. To truly embody our mission, we recognize the importance of   reflecting the diversity of our community on our stages, in our audiences and   within our workforce, volunteers and Board.  

Our organization is committed to creating   a welcoming environment, guided by our core values: Relevance; Inclusivity; Sustainability; Excellence.   Walton Arts Center/Walmart AMP is focused on promoting fairness and   recognizes the value of diverse perspectives, backgrounds, and experiences.   We believe these elements enhance the strength, creativity, and success of   our team and the communities we serve.

Walton Arts Center Inc. operates two   campuses: a 1,200-seat proscenium theatre and 269-seat black box in   Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart   AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing   arts center for over 30 years and Walmart AMP has consistently been one of   Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located   in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes   Benton, Washington, and Madison counties, with five hub cities: Bentonville,   Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity   is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain   biking trails and paved pathways, a thriving arts community complete with   world-class performing arts center and museums, a legitimate beer and food   scene, and live music to enjoy. Best of all, it’s a place where   everyone is welcome.

Position   Overview

Part-time House   Manager is a seasonal role that carries the lead role at public performances and working in a support   role to Events Team with client/corporate events. Hours are show dependent   and can average 10-25 hours per month. Demonstrate the ability to work   through conflict resolution, motivated self-starter, ability to trouble shoot   problems quickly and effectively to guarantee patron satisfaction and safety.

Principal Responsibilities (Essential Functions)

• Provides leadership, oversight and guidance to Volunteers and Operations team members in all aspects of day of show performance related duties.
• Take the lead role in guiding staff, patrons and volunteers during emergency situations, tornado and fire evacuations.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Maintain an alert state of mind to all aspects of security and safety requirements as defined by operations guidelines. Actively encouraging “See Something, Say Something” if it doesn’t look or feel right. 
• Complete End of Show Reports reports/documentation in a timely manner with clear concise details, no personal opinions.
• Attend mandatory trainings, (all paid time) for First Aid/CPR, Train Crowd Management, Situational Awareness/Active Shooter and department specific training and staff meetings.
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor 
• Maintain security and safety requirements as defined by operations guidelines. 
• Maintain compliance with all company policies and procedures

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education, Training, Traits

• High school diploma or GED required
• General knowledge of theatre operations, excellent customer service, guest relations and working with volunteer corp.
• Previous experience working with special events, corporate, wedding, hotels or in other customer-facing fast-paced environments.
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Work Experience

• Previous experience working with special events, corporate, weddings and the like.

Physical

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (on telephone and radio)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces. 
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events