Hourly Professional Social Srv Worker (Caregiver Navigator) 00080445
Apply NowLocation:
Atlanta, GA, US
Company:
Georgia Department of Human Services (DHS) offers a range of human services focused on promoting self-sufficiency and well-being for Oregon residents.
Summary:
The Caregiver Navigator manages caregiver inquiries and provides guidance through the caregiver approval process. Candidates need strong customer service experience and effective communication skills.
Requirements:
Hard Skills: Excellent report writing skills., Excellent oral, written, analytical, and interpersonal communication skills., Strong customer service background.
Experience: Five (5) years of experience as a foster, adoptive or kinship caregiver., Three (3) years of experience in a customer service setting communicating information.
Job Description:
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.
Start your career in public service. DFCS is seeking candidates for the position of Caregiver Navigator, Hourly with no benefits. This position reports to the Recruitment and Retention Manager.
The Caregiver Navigator works in a remote, professional call center-like environment answering phone calls from the 877-210-KIDS inquiry and caregiver warmline and responding to web-based chats. The Caregiver Navigator assists prospective caregivers with understanding the approval process; and works closely with the Inquiry Response Case Managers and Regional staff in providing information and referrals to support foster, adoptive and kinship caregivers. The Caregiver Navigators will be required to work 2-5 days a week to consist of no more than 24 hours a week primarily Monday to Friday with some rare weekend activities included. This position is Virtual/Work from Home.
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