Hotel Front Desk Clerk - Comfort Suites

Job Description:

Hotel Front Desk Clerk - Comfort Suites

The Front Desk Clerk is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner.

Starting Wage is $15.00 per hour

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Responsibilities

• Ensure uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook.
• Greet and register guests.
• Collect the proper payment including any cash deposits.
• Answer phones in a friendly manner by stating the Hotel name, city and your name.
• Take reservations via phone or walk-in.
• Keep work area clean, stocked, and organized at all times.
• Brew and serve coffee as needed.
• Strip linens and towels from the rooms as soon as guests check out.
• Sort and begin laundry as it arrives in the laundry room.
• Ensure the lobby and laundry area is clean and in working order.
• Keep employee restroom and lobby restrooms maintained.
• Perform all laundry functions including sorting, washing, drying and folding.
• Set up and verify all wake-up calls.
• Balance all invoices, cash and check transactions upon end of shift.
• Handle guest relations in a professional manner.
• Attend all scheduled department meetings.
• Complete all shift duties by the end of each shift.
• Practice all company safety procedures to ensure a safe environment for employees and customers.
• Perform light shoveling and salting of sidewalks and entryways during winter season.
• Complete in a timely manner any extra duties assigned by the manager.
• Complete all brand standard training.
• Complete all Bosselman LMS training.
• Provide friendly and competent customer service with a smile.
• Report for work in a timely manner when scheduled with regular and consistent attendance.

Qualifications

• Motel/hotel, retail or guest service experience preferred.
• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time needed.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.