Host

Job Description:

Host

Job Details

Job Location SLOAN, NVPosition Type Part TimeSalary Range $15.00 - $15.00 Hourly

Host

Job Title:                                     Track Host/Hostess

Immediate Supervisor:          VP of Operations       

Employees Supervised:        None   

FLSA Status:                              Non-Exempt

Job Summary

Under the direct supervision of the Track Managers, the Host/Hostess ensures a flawless experience for our valued customers by providing exceptional customer service. At Exotic Racing, our Track Hosts operate and view themselves as true business partners because they are an integral part of the day-to-day operation of the racetrack. As such, Hosts look to make themselves indispensable each minute of the day by managing every aspect of our clients’ experience. 

Essential Job Functions 

• Ensure the environment is kept safe, clean, and professional for customers as well as co-workers.
• Provide a luxury experience, while maintaining a positive and welcoming attitude and appearance with a constant smile, reflective of the critical role this position plays as an ambassador in receiving our Exotic Racing guests.
• Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they must ask.
• Open and close cash registers and maintain accountability for balances on cash drawers. Perform tasks such as counting money, separating charge slips, coupons, and vouchers. Balance cash drawers and make safe-deposits.
• Compute sales prices, total purchases, receive and process cash or credit payments.
• Maintain knowledge of current sales and promotions.
• Answer customer inquiries regarding the “track experience” and Exotic Racing merchandise.
• Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedule and merchandizing through each day. Constantly move amongst customers at the track and attend to those potential customers that seek information via telephone, email, and our website.
• Keep constant watch around the track, office and all guest-accessible areas for potential safety hazards that may present themselves to customers and co-workers alike. Work to maintain a safe, clean, and professional environment for all co-workers and customers.
• Clean merchandise shelves, counters, and tables throughout each shift to always ensure a professional appearance for Exotic Racing. Fold shirts, reorganize the retail shop and count merchandise during monthly inventory.
• Protect our business, client, and employee information, including customer names, billing, and contact information.

• Regular and consistent attendance is mandatory.
• Other duties as assigned.

Knowledge

• Customer and Personal Service: Knowledge of principles and processes for providing exceptional customer and professional services reflective of the luxury services provided at Exotics Racing. Ability to project a positive and engaging attitude toward customers and co-workers.
• Language: Must be fluent in English; additional languages a plus.
• Administration and Management: General office administrative duties and management of customer needs.
• Tools: Calculators, desktop computers, scanners, copiers, fax and phone systems, credit card processing terminals.
• Technology: Intermediate skills with Microsoft Office (Word, Outlook email) and familiarity with new software and the use of various applications.
• Other: Comprehensive knowledge and experience with the performance of exotic cars and racing a plus.

Skills

• Basic Math: Addition, subtraction, multiplication, division.
• Reading Comprehension: Understanding written communication by identifying the main idea behind a message, analyzing it, recognizing what the author said, and acting based on that information.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and interrupting at inappropriate times.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Social Skills: Communication, cooperation, leadership, empathy.
• Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Technical Skills: Able to compose and respond to emails, answer phone calls, adapt to new technology and applications, use of cash registers and credit card terminals.

Abilities

• Able to effectively operate a Cash register.
• Able to learn new tasks quickly and work independently at various positions such as: hosting, registration, retail shop, client dispatching, video department.
• Able to maintain attention to detail while multi-tasking and prioritizing.
• Able to use personal skills and remain committed to excellence.
• Able to communicate at all levels with both customers and management.
• Able to set and achieve goals.
• Able to work in a fast-paced environment.

Education

• High School diploma.

Work Environment

Work is performed in a retail setting with high levels of face-to-face client interaction. Additionally, the worker is regularly exposed to real-world racetrack conditions, noise levels, sights, sounds and smells. This position regularly moves between work typically performed in the aforementioned retail office environment to hosting guests in the later described racetrack environment. This position requires you to regularly climb, balance, bend, stoop, crouch, kneel and/or long periods of standing while performing normal job duties and which necessitate frequent mobility throughout the employee’s workday. This position requires decision-making without immediate supervision, and the ability to prioritize tasks, be exact, meet strict deadlines, and work with the public. This position must successfully work as part of a cohesive team, coordinating or leading others in accomplishing work activities, and maintaining responsibility for work outcomes and results. This position should expect to work hours outside of regular business hours (those hours in the evenings, on weekends and some national holidays).

Of Note 

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Las Vegas Motorsports Park, LLC dba SpeedVegas and its subsidiaries is an Equal Opportunity Employer that is committed to Inclusion and Diversity.  We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Exotics Racing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Priority may be given to current employees or local candidates.