Healthguide Supervisor

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  

Join us as we put healthcare on a better path!!  

Job Description

We are seeking a highly organized and emotionally intelligent Remote Medical Assistant – Healthguide™ Supervisor to lead a team of remote medical assistants – Healthguides™ conducting patient outreach for highly impactable and transition-of-care patients. This role is critical in addressing social determinants of health (SDOH), resolving access barriers, and ensuring high-touch patient engagement in a fast-paced, mission-driven environment. 

WHAT YOU'LL BE DOING

• Supervising, mentoring, and providing ongoing training for a team of remote medical assistants – Healthguides™ conducting patient outreach and interacting with primary care practices. 
• Monitoring team performance, ensuring high-quality interactions and adherence to protocols. 
• Fostering a supportive and collaborative remote work culture that prioritizes patient-centered care. 
• Providing real-time guidance on handling complex patient needs, including social determinants of health and care coordination challenges. 
• Conducting regular team meetings, performance reviews, and professional development sessions. 
• Patient Outreach & Engagement: 
• Overseeing outreach to highly impactable patients with complex medical and social needs and transition-of-care patients, ensuring timely follow-up and intervention. 
• Ensuring staff effectively identify and address patient barriers to care, including transportation, medication access, food insecurity, and other SDOH factors.
• Implementing and monitoring patient engagement strategies that emphasize empathy, active listening, and problem-solving. 
• Supporting escalation pathways for complex cases, collaborating with care management teams, social workers, and clinical providers as needed. 
• Participating in the development of workflows, scripting, and documentation standards for patient outreach. 
• Monitoring call metrics, documentation accuracy, and team productivity. 
• Ensuring compliance with HIPAA, patient confidentiality, and organizational policies. 
• Understanding provided data analytics tracking outcomes, identifying trends, and driving continuous improvement. 
• Collaborating with cross-functional teams to refine processes and integrate best practices. 
• Managing workforce operations, including overtime oversight. 
• Ensuring adherence to value-based care principles and organizational quality measures. 
• Monitoring and reporting on outreach effectiveness, patient engagement rates, and care gap closure. 
• Identifying opportunities to improve patient experience and streamline processes. 

Qualifications

WHAT YOU'LL NEED TO HAVE

• Certified/Registered Medical Assistant (CMA/RMA) or equivalent clinical background. 
• 3+ years of experience as a Medical Assistant, including patient outreach or care coordination. 
• 1+ years of experience in a supervisory or leadership role, preferably in a remote setting. 
• Strong understanding of SDOH and barriers to healthcare access. 
• High emotional intelligence (EQ) with excellent communication, coaching, and conflict-resolution skills. 
• Ability to thrive in a fast-paced, high-touch environment with shifting priorities. 
• Proficiency in electronic health records (EHRs), telehealth platforms, and data tracking tools. 

WHAT WE'D LOVE YOU TO HAVE

• Experience in population health, case management, or value-based care models. 
• Familiarity with motivational interviewing techniques and patient-centered engagement strategies. 
• Bilingual (Spanish or other languages) a plus. 

Additional Information

The salary range for this role will depend on the background and experience of the individual, ranging from $63,000.00 to $68,000.00 per year.

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 
• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. 
• At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. 
• And through Empathy in Action, we build stronger connections with those who count on us. 
• This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. 

BENEFITS:

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. 

OUR COMMITMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth's Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. 

REMOTE WORK TECHNICAL REQUIREMENTS
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet connection meets these requirements.