Healthcare Security Specialist (Kalamazoo): part-time 48 hr./pp. 2nd shift (3p-11p) position (wk1: Fri., Sat.; wk2: Sun., Mon., Fri., Sat.).

Job Description:

Responsible for the safety and security of BHG properties and grounds as well as patients, visitors and staff. Bronson Healthcare Security Specialists will uphold Bronson’s policies and procedures through the Standards for Excellence and will display professionalism and provide exceptional customer service at all times.

• High school diploma or general education degree (GED); security and/or healthcare security experience preferred.
• Valid Michigan driver’s license is required. Must be able to be insured through Bronson’s insurance carrier.
• Maintains a level of professional conduct that promotes good hospital and community relations. Demonstrates commitment to providing outstanding customer service in a manner that is reflective of our mission, values and customer service standards.
• Greets patients and visitors and assists them to their destination.
• Must have good verbal and written communication skills.
• Completes reports and documentation.
• Maintain annual department continuing education trainings and certificates, along with system CBLs.
• Receive certification in CPI and Violent Patient Management.
• Ability to utilize / operate a computer, tablet / mobile device, and security surveillance system for significant portions of their shift.
• Involves regularly lifting of bulky or moderately heavy weight (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Must be able to take control during stressful situations and emergencies.
• Enforces No-Trespass orders.
• Ability to recognize problems or potential problems and take corrective action.
• Perform work which produces high levels of mental/visual fatigue (e.g., interactive and repetitive or small detailed work.
• Interact and problem solve with other units and staff members in assisting with direct patient care situations where a security presence is needed.

• Must be able to cope with a high level of stress, including dealing with the anger, fear and hostility of others in a calm manner.
• Must be comfortable in defusing and de-escalating stressful situations as well as using patient management techniques as a part of responding to resistance to gain control of a patient or subject who is engaging in work place violence.
• Responds to calls for aid from various hospital areas, particularly the Emergency Department. Assists with calming or possible restraining of disturbed patients. Escorts individuals from hospital premises when necessary.
• Assist/communicate with staff, patients/visitors, and local law enforcement during codes and/or situations that require a high state of readiness.
• Responds to emergency security situations.
• Responds to emergency codes, as necessary.
• Investigates and prepares reports detailing accidents, thefts, lost property, safety and security violations, and so forth. Completes incident reports and follows up on all incomplete reports.
• Serves as 'charge' whenever assigned. Coordinates routine operations, directs the activities of other personnel, and assumes functional charge of the shift(s) as assigned.
• May be asked to provide education (e.g., access control, fire drills, etc.).
• Assists with parking control.
• Escorts employees and visitors to their cars upon request.
• Provides general assistance to people with car trouble (e.g., lockout, jump start, etc.).
• Patrols hospital buildings and grounds according to established round schedule in order to detect and prevent theft, vandalism, fire, and other threats to hospital security. In addition, makes periodic unscheduled rounds.
• Perform site specific duties as needed.